Store Supervisor: Customer Experience Lead

Centra; Mallow; On-site; EUR 30,000 - 40,000; Full time

Job summary

Centra in Mallow is seeking a Supervisor to lead a frontline team and ensure outstanding customer service. You will manage daily store operations, motivate staff and uphold Centra's brand values in a fast-paced retail environment.

The ideal candidate has strong communication skills, a customer-focused approach, and the ability to organise tasks, delegate duties and support team members on the shop floor. It also involves assisting with induction and training, handling customer queries

Qualifications

• 2 years`experience in a customer service facing role is desirable
• Excellent communication skills
• The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure
• The ability to organise work, delegate responsibilities and support team members in the store.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace
• Set the standard for other employees in relation to rotation, merchandising and facing off
• Assist in the induction, training and development of employees
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Delegation

Job description

Centra in Mallow is seeking a Supervisor to lead a frontline team and ensure outstanding customer service. You will manage daily store operations, motivate staff and uphold Centra's brand values in a fast-paced retail environment.

The ideal candidate has strong communication skills, a customer-focused approach, and the ability to organise tasks, delegate duties and support team members on the shop floor. It also involves assisting with induction and training, handling customer queries