Shift Lead - Dublin Mary Street

Marks and Spencer; Dublin; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Full maternity pay

WorkLife options

Structured induction and training

Wellbeing support access

Charity volunteer day

Wellbeing support including 24/7 GP

Volunteer day

Job summary

A leading retail company in Dublin is hiring a Shift Lead for full-time responsibilities. The role includes leading operations to ensure a well-prepared sales floor, coaching team members, and maintaining high standards. The company offers comprehensive benefits, including discounts, generous holidays, and wellbeing support. Ideal candidates should have good digital skills, knowledge of commercial operations, and strong communication abilities.

Qualifications

• Good level of digital capability for relevant systems.
• Knowledge of the commercial operation and operational excellence.
• A good communicator with team-building ability.
• Maintain high presentation standards and attention to detail.
• A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.

Responsibilities

• Lead the fill operation and manage sales floor readiness.
• Coach colleagues and drive productivity for store opening.
• Allocate resources for a quick payment experience.
• Coordinate team for store cleanliness and safety.
• Support Colleague Managers by recognizing high performance.
• Foster an inclusive, great team atmosphere and model customer service and M&S behaviours.
• Support Colleague Managers by sharing observations to deliver high performance.
• Be a key holder and respond to call outs as required.
• Handle opening/closing tasks including vehicle receipt, temperature controls, issue logging, cash handling and TSL compliance.

Skills

Digital capability

Commercial operation knowledge

Communication skills

Teamwork

Flexibility and adaptability

Presentation standards

Data interpretation

Flexibility

Job description

Purpose of the Shift Lead

This is a Full time position and requires flexibility for opening and closing times.

• Lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager
• Coach colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across all areas of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model for great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours

What's in it for you?

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• Full maternity pay for 26 weeks.
• WorkLife options, including 4‑day working week or 9‑day fortnight.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

Your Profile

• Good level of digital capability and can access and utilise relevant systems
• Good knowledge of the commercial operation, brilliant basics and operational excellence
• Current working knowledge of all VM principles
• A good communicator with the ability to build relationships and work within a team
• A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
• Maintain high presentation standards, attention to detail and deliver on time, right first time
• Interpret data relevant to the role
• Demonstrates flexibility and adaptability to change