Store Lead: Fashion Retail & Customer Experience

salsa; Dublin; On-site; EUR 42,000 - 66,000; Full time

Job summary

Salsa is seeking a Store Manager to lead daily operations, deliver outstanding customer service and embody the brand story across our Dublin store. You will coach and develop a high-performing team, drive sales, ensure visual merchandising standards, and foster an inclusive, energetic environment aligned with the denim brand and local market expectations.

In this role, you will coordinate shifts, monitor KPIs, mentor colleagues during onboarding, and partner with the Store Manager to execute

Qualifications

• Previous experience in customer service within the fashion retail sector (mandatory);
• Strong communication skills with the ability to build genuine rapport with customers and colleagues;
• Strong team spirit, flexibility and availability;
• High sense of responsibility, commitment, resilience, proactivity and initiative;
• Results-driven mindset focused on excellence and continuous improvement;
• Knowledge of fashion trends and strong aesthetic awareness;
• Passion for fashion and interest in denim and jeanswear;
• Fluency in English; additional languages are an advantage.

Responsibilities

• Work with the team as Brand Ambassador; excel at hospitality and storytelling to ensure the Perfect Fit.
• Demonstrate a strong presence in sales and store experience; set standards and contribute to business growth.
• Engage, coach and motivate the team to deliver consistent customer service and build loyalty.
• Support team members during customer interactions; identify opportunities for improvement and give timely feedback.
• Promote clear daily communication with the team using company tools to support performance.
• Deliver on-the-job training and coaching moments proactively.
• Create and promote team challenges to enhance motivation and performance.
• Identify training needs with Store Manager and implement actions for autonomy.
• Provide mentorship during onboarding and ongoing development.
• Reinforce on-the-job training dynamics and ensure effective use of tools.
• Encourage initiatives that strengthen motivation, engagement and team spirit.
• Foster a positive, inclusive and respectful working environment.
• Monitor and support individual development plans and performance objectives.
• Support Store Manager and, in their absence, oversee daily store operations.
• Allocate tasks across the team during each shift.
• Communicate and follow up on targets, challenges and priorities.
• Ensure correct opening and closing procedures in line with standards and regulations.
• Meet regularly with the Store Manager to contribute to action plans and strategies.
• Maintain open communication with the Store Manager to align on store needs.
• Ensure accurate implementation of Visual Merchandising guidelines; adapt layout per campaigns and performance; analyze top-selling products and trends to drive in-store performance.

Skills

Customer service

Communication

Team spirit

Responsibility

Proactivity

Fashion knowledge

English fluency

Additional languages

Job description

Salsa is seeking a Store Manager to lead daily operations, deliver outstanding customer service and embody the brand story across our Dublin store. You will coach and develop a high-performing team, drive sales, ensure visual merchandising standards, and foster an inclusive, energetic environment aligned with the denim brand and local market expectations.

In this role, you will coordinate shifts, monitor KPIs, mentor colleagues during onboarding, and partner with the Store Manager to execute