Specialist, Client Lifecycle Management

The Citco Group Limited; Dublin; On-site; EUR 42,000 - 64,000; Full time

Job summary

Citco in Dublin is seeking a motivated KYC Specialist to manage onboarding and ongoing KYC processes, validate documents, maintain electronic records, and support AML/CFT controls across the client lifecycle.

The role requires a Bachelor degree in Legal or Business Administration and 2+ years’ KYC/AML/CDD experience, plus strong English communication and MS Office proficiency. Attention to detail and proactive process improvements are essential.

Qualifications

• Bachelor degree in Legal or Business Administration required.
• ,
• 2+ years of KYC/AML/CDD foundations experience preferred.
• Strong English communication skills (verbal and written).
• Proficient in MS Office (Outlook, Word, Excel).

Responsibilities

• Process and validate customers’ KYC documents at onboarding and lifecycle.
• Maintain electronic client records in line with KYC docs and tax forms.
• Ingest and index documents, initiate workflows in the application.
• Respond to internal stakeholder inquiries professionally via email and phone.
• Adhere to policies and escalate to line manager as needed.

Skills

KYC knowledge

AML/CFT knowledge

CDD knowledge

English proficiency

Problem solving

Time management

Attention to detail

Education

Bachelor degree in Legal or Business Administration

Tools

Microsoft Office 2016+

Job description

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office Locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

Job Description

CLM Specialist

Dublin - Ireland

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office Locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About The Team & Business Line

The Client Lifecycle Management ("CLM") team is part of the Citco Group of companies ("Citco") and is responsible for the onboarding and ongoing due diligence of Citco Banking and Fund Administration clients in accordance with anti-money laundering ("AML") and know your customer (KYC) regulations. The main objective of the CLM team is to protect Citco and the Financial Industry for being used for money laundering and terrorist financing purposes. Within the CLM team we drive the performance of employees through programs, team interventions, coaching and training, continuously assess the needs of the organization, design best practice in-house training programs and manage the development and delivery lifecycle through to supporting transfer of learning and evaluation.

Responsibilities

Your Role:

• The KYC Specialist is in charge of the processing of the customers’ documents at onboarding and its continuous maintenance during the customers’ life cycle. This role entails execution of day-to-day operations and controls within the given timeframe.
• Validate, verify, analyze and process KYC documentation
• Validate and process Tax forms and Questionnaires
• Maintain the electronic client records in line with the KYC documentation and Tax forms
• Will ingest and index the documents
• Initiate specific workflows within the designated application upon receipt of requests
• Perform above tasks accurately within the given time frame/ deadline
• Perform at the end-of-day self-control on own-data input for accuracy and completeness
• Professionally respond to emails and telephone requests of internal stakeholders
• Perform tasks which conform to policies, procedures and guidelines
• Will timely report and escalation to the appropriate line manager

Qualifications

About You:

• Bachelor degree in Legal or Business Administration
• 2+ years of experience of the foundations of Know Your Customer (KYC), AML/CFT and CDD which is preferred
• Must have an understanding of fiduciary services, alternative asset servicing and other financial services which is also preferred
• Proficient in Microsoft office 2016 or higher, such as Outlook, Word and Excel
• Have strong proficiency in interpersonal and communication skills including verbal and written English
• Excellent problem solving skills coupled with analytical skills to ask the right questions and extract the right information
• Have good planning and time management skills (multitasking on daily basis)
• Has high level of attention to detail and accuracy
• Pro-active in raising potential improvements on the processes performed

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.