Spanish/English Bilingual Incident Management Engineer

Amazon; Dublin; On-site; EUR 95,000 - 130,000; Full time

Job summary

Amazon Web Services is seeking an Incident Management Engineer to lead incident response for our most demanding workloads. The role requires fluency in Spanish and English, a strong background in technical support, and proven incident-management skills with the ability to communicate clearly with leadership and customers.

This follow-the-sun position involves coordinating across teams, owning critical incidents from detection through resolution, and driving improvements while balancing on-call

Qualifications

• Spanish language fluency required and English proficiency.
• Bachelor's degree in computer science or equivalent.
• 4+ years of technical support experience.
• 3+ years in Major Incident/Problem Management.
• 4+ years in related IT roles such as Support/Eng.

Responsibilities

• Drive large-scale customer impacting incidents in a rotating team.
• Lead critical escalations with Engineering teams.
• Manage incident communications with internal/external stakeholders.
• Contribute to problem records and proactive monitoring.
• Mentor peers and help improve operational processes.

Skills

Spanish fluency

Technical support experience

Incident management

Stakeholder communication

Education

Bachelor's degree in computer science or equivalent

Tools

ITIL familiarity

AWS/Azure knowledge

Job description

Amazon Web Services is seeking an Incident Management Engineer to lead incident response for our most demanding workloads. The role requires fluency in Spanish and English, a strong background in technical support, and proven incident-management skills with the ability to communicate clearly with leadership and customers.

This follow-the-sun position involves coordinating across teams, owning critical incidents from detection through resolution, and driving improvements while balancing on-call