24x7 Cloud Incident Response Engineer

Amazon Web Services (AWS); Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Amazon Web Services (AWS) is seeking an Incident Management Engineer to lead incident response and account ownership for our critical workloads. You will coordinate communications, engage technical resolver teams, and drive operational excellence during high-impact events.

This global role requires strong written and verbal communication, leadership presence, and the ability to operate 24x7 with on-call responsibilities.

Qualifications

• Fluent in Spanish (written and spoken).
• 4+ years of technical support or related incident management experience.
• Strong analytical and problem-solving skills with business judgment.
• Ability to lead communication during high-severity incidents.

Responsibilities

• Drive resolution of large-scale incidents as part of a rotation.
• Lead critical incident response and customer communications during outages.
• Collaborate with Engineering teams to resolve incidents and prevent recurrence.
• Create and maintain runbooks and procedures for incident management.

Skills

Spanish fluency

Incident management

Customer-focused communication

Technical leadership

Education

Bachelor's degree in computer science or equivalent

Tools

ITIL knowledge

Job description

Amazon Web Services (AWS) is seeking an Incident Management Engineer to lead incident response and account ownership for our critical workloads. You will coordinate communications, engage technical resolver teams, and drive operational excellence during high-impact events.

This global role requires strong written and verbal communication, leadership presence, and the ability to operate 24x7 with on-call responsibilities.