Spa Receptionist- Full time

The K Club; Kildare; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Meals while on duty

Uniform provided

Life Assurance

Staff transport to work

Job summary

The K Club is seeking an experienced Spa Receptionist to join The K Spa team in a role focused on guest service, reservations, and front-desk operations. The successful candidate will deliver a warm, professional welcome to guests across spa and hotel services.

Responsibilities include handling calls and inquiries, coordinating bookings for treatments, and collaborating with spa staff to maintain a pristine, guest-ready environment. A friendly, proactive attitude is essential for success.

Qualifications

• Customer-focused service experience.
• Strong communication and multitasking abilities.
• Proven ability to handle guest inquiries and reservations.

Responsibilities

• Handle all spa calls and reservations in a professional manner.
• Greet guests and assist with check-in/out procedures.
• Coordinate with spa team to ensure smooth operations.
• Maintain up-to-date knowledge of promotions and services.

Skills

Customer service

Reception duties

Telephone handling

Conflict resolution

Education

QQI Level 5 or 6

ITEC

CIBTAC

CIDESCO or equivalent

Job description

At The K Club, we are currently seeking an experienced Spa Receptionist to join our wonderful team at The K Spa.

A UNIQUE RESORT

The K Club is a truly captivating leisure destination secreted away in lush Irish countryside - yet on Dublin's doorstep - we are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years. Across the 550 acres of our stunning resort we offer a tremendous variety of career opportunities.

At The K Club, we encourage all of our team members when introducing their own ideas, insights and innovations to their respective roles; we want you to embrace the trailblazing spirit we are renowned for.

We also support our team members in pro-actively bringing our brand principles to life on a daily basis. If this sounds like a place where you could shine, we want to talk to you.

Here's how you'll bring the K Club's trailblazing vision to life:

• To be responsible for all calls, both internal and external in a professional and efficient manner
• To handle reservations and inquiries for treatments
• To work along side our Spa Cleaner & Attendants to ensure the Spa is clean and towels etc. are regularly topped up
• To deal with guests and members requests in a timely manner
• To deal with all check-ins in a professional and courteous manner and to ensure the guest is helped with any information they may require during their stay
• To liaise with other departments regarding billing procedures, reservations and all other requests when appropriate
• To familiarise yourself with all groups, conferences and meetings in the Resort on a daily basis
• To ensure all daily reports are completed before the appointed time
• To ensure the oncoming receptionist is fully up to date with the status of the business
• To ensure all receptionists are fully conversant with any ongoing promotions and procedures in The K Spa Reception
• To take responsibility for the banking and float whilst on duty and to ensure all is in order before passing over to the next shift
• To liaise with Senior Managers with regard to guest queries or problems and to pass on any useful information about the guest
• To promote a positive working atmosphere at all times

This is how we see you:

• Flexible in your working hours including late and early shifts
• Primarily Monday to Friday
• Qualified to QQI Level 5&6, ITEC, CIBTAC, CIDESCO or equivalent
• Previous experience as a Spa Therapist or a recent graduate looking to gain invaluable experience
• Someone with excellent customer service skills

What's on offer?

• Commission on retail products sold in the K Spa
• Monthly service charge payment
• Staff transport to and from work outside public transport hours within the local area
• Ongoing investment in your personal development with access to internal and external training programmes
• Fantastic opportunities to progress your career
• Monthly recognition programme
• Employee Assistance Programme
• Social events
• Uniform
• Meals while on duty
• Discounts on stays at the resort and on Food & Beverage for you and your family and friends
• Life Assurance

Data Retention

Please note that all applications and CV's submitted for a role at The K Club will be kept on file for a period of 12 months.

Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.

Kind regards,

The Human Resources Team

The K Club