Spa Receptionist

The Kingsley; Cork; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

Education programme

Restaurant dining discount

Hotel stay discounts

Spa product discounts

Health club access

Staff dining

Staff parking

Job summary

The Kingsley in Cork invites applications for a friendly Spa Guest Services role. You will welcome guests, coordinate bookings, support the spa team, and ensure facilities meet high standards. Fluent English and a passion for hospitality are essential; experience with spa services is a plus. This part-time, on-site position requires availability across seven days.

Join a boutique hotel environment with a dedicated spa team and a commitment to guest satisfaction.

Qualifications

• Essential: Therapist experience & ITEC/CIBTAC/CIDESCO qualification.
• Excellent communication skills.
• Friendly, caring, outgoing personality.
• Willing to work as part of a team.
• Motivated and able to work on your own initiative to achieve customer service goals.
• Fluent English.
• Punctual, self-organised and motivated.

Responsibilities

• Greet guests in a bright, professional manner and address requests efficiently.
• Work with the Kingsley Spa team to ensure smooth department operations.
• Regularly check spa and general areas to maintain standards; escalate issues when needed.
• Coordinate group bookings and assist guests with booking needs.
• Perform spa treatments on guests when required (dependent on candidate).

Skills

Customer service

Communication skills

Team player

Punctuality

Guest services experience

Education

ITEC/CIBTAC/CIDESCO qualification

Job description

Responsible for providing a professional and friendly welcome to The Spa at The Kingsley, ensuring the smooth running of the Guest Service Journey, and delivering the best possible experience. Working as part of a team, the role requires an outgoing approach, accompanied with enthusiasm at all times and a passion to deliver customer satisfaction.

Responsibilities will include:

• Ensuring all guests are greeted in a bright, professional, and friendly manner and ensuring their requests / queries are dealt with efficiently.
• Working alongside the entire Kingsley Spa team to ensure the smooth running of the department.
• Checking the spa and general areas on a regular basis and ensuring they are to the required standard. Escalating any issues to the management team
• Group booking coordinator.
• Able to perform treatments on guests when required - depending on candidate

HOURS OF WORK

This is a part time position, however availability across all seven days of the week is required.

Essential requirements:

• Therapist experience & ITEC/CIBTAC/CIDESCO Required qualification
• Excellent communication skills
• Friendly, caring, outgoing personality
• Willing to work as part of a team
• Motivated and able to work on your own initiative to achieve customer service goals
• Have a true passion for the Spa industry
• Work to a high standard of cleanliness and hygiene
• Confidence in dealing with guest enquiries
• Fluent English
• Punctual, self-organised and motivated

Desirable requirements:

• Previous experience in a similar role or customer service background
• Spa knowledge
• Treatment performance
• Product / Skincare Knowledge

COMPANY BENEFITS:

• Company Funded Educational Programme
• Discount on restaurant dining options of up to 50%
• Reduction on Hotel Stays for family and friends
• Discount for Spa treatments and products
• Use of Health Club Facilities
• Staff dining and recreational facilities
• Staff Parking