Reception Supervisor

CLIFF Hotels, Venues & Residences; Celbridge; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Flexible hours

Professional development

Employee Assistance

Bike to Work

Uniform provided

Meals on duty

Discounts on stays

Job summary

Cliff at Lyons is seeking an experienced Reception Supervisor to join our luxury countryside retreat. This full-time role focuses on supervising the Reception Team, managing bookings, and delivering outstanding guest service in line with our award-winning hospitality.

The ideal candidate has 3+ years in a similar hotel setting, excellent English, and familiarity with HotSoft. Flexibility for early mornings, evenings, weekends and public holidays is essential. Training provided.

Qualifications

• Minimum 3 years in a similar hotel role; training provided.
• Excellent written and spoken English.
• Flexible to work early mornings, evenings, weekends and public holidays.

Responsibilities

• Respond to Reservations emails and general Hotel inquiries
• Supervise Reception Team and assist Front Office Manager in all duties
• Manage room allocations in line with guest preferences and special requests
• Process new bookings, modifications, and cancellations in the hotel system (HotSoft)
• Ensure all reservations are entered correctly with complete guest details
• Coordinate with housekeeping to ensure rooms are ready for arrival
• Handle customer complaints or refer them to the appropriate department

Skills

Excellent English

Hotel experience

HotSoft experience

Flexible schedule

Tools

HotSoft

Job description

• Excellent written & spoken English

Cliff at Lyons is a luxury countryside retreat offering award-winning hospitality, exceptional dining experiences, and a stunning setting just outside Dublin. With a strong focus on sustainability, Irish ingredients, and warm, attentive service, we're proud to be a destination where memorable moments are made.

We are currently seeking an experienced Reception Supervisor to join our wonderful team! This is a full-time role

Requirements

• Ideally 3+ years' experience in a similar role but training will be provided
• Excellent written & spoken English
• Experience with HotSoft an extinctive advantage
• Must be fully flexible & available to work early mornings, evenings, weekends and public holidays.

Key Duties and Responsibilities

• Respond to Reservations emails and general Hotel inquiries
• Supervise Reception Team and assist Front Office Manager in all duties
• Manage room allocations in line with guest preferences and special requests
• Process new bookings, modifications, and cancellations in the hotel system (HotSoft)
• Ensure all reservations are entered correctly with complete guest details
• Coordinate with housekeeping to ensure rooms are ready for arrival
• Handle customer complaints or refer them to the appropriate department

Benefits

• Excellent salary based on experience
• Flexible working hours within the Reception Department
• Ongoing investment in personal and professional development
• Excellent opportunities for career progression
• Employee Assistance Programme
• Bike to Work Scheme
• Uniform provided
• Meals provided on duty
• Discounts on stays and dining for you, your family and friends