Spa & Wellness Manager

FOREVER BEGIN (KERRY) LIMITED; Kenmare; On-site; EUR 60,000 - 90,000; Full time

Job summary

FOREVER BEGIN (KERRY) LIMITED in Kenmare, Ireland, seeks an experienced Spa Manager to guide The Spa through its pre-opening phase into a thriving wellness destination. You will lead with warmth, professionalism and a guest-centric approach, ensuring alignment with hotel leadership and delivering exceptional guest experiences.

You will develop wellness programmes, nurture staff development, and uphold standards while driving commercial and operational excellence across all spa operations.

Qualifications

• Experience guiding a spa or hospitality project through pre-opening phase.

Responsibilities

• Provide inspirational leadership for The Spa and nurture its growth as a leading wellness destination.
• Ensure The Spa's vision, values, standards and procedures are upheld across the business.
• Develop and enhance wellness offerings through innovative retreats and experiences that engage guests and support growth.
• Foster a positive, inclusive team culture where staff feel valued and connected to The Spa's purpose.
• Collaborate with the Hotel General Manager and leadership team to align operations.
• Ensure comprehensive inductions and ongoing development in wellness, service excellence and guest care.
• Lead by example in delivering warm, professional guest care throughout the wellness journey.
• Keep the Hotel General Manager informed of matters affecting The Spa’s success.

Job description

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

Key Responsibilities

• Provide inspirational leadership for The Spa, nurturing its growth as a leading wellness destination while balancing commercial performance, operational excellence and exceptional guest experiences.
• Ensure the vision, values, standards and operating procedures of The Spa are consistently upheld across all areas of the business.
• Develop and enhance the wellness offering through innovative retreats, programmes and experiences that enhances guest engagement and supports sustainable growth for the business.
• Develop a positive and inclusive team culture where every team member feels valued, supported, empowered and connected to the purpose of The Spa.
• Build and maintain a collaborative working relationship with the Hotel General Manager and wider hotel leadership team.
• Ensure all team members receive a comprehensive induction and ongoing development in wellness, service excellence, guest care and retail awareness.
• Lead by example in delivering warm, professional and personalised guest care throughout the wellness journey.
• Keep the Hotel General Manager fully informed of any matters that may influence the ongoing success, reputation or operation of The Spa.

The Guest Experience

Ensure every guest who visits The Spa enjoys a meaningful and memorable wellness journey that inspires repeat visits and personal recommendation.This experience should focus on:

• Recognising each guest as an individual with unique needs.
• Delivering warm, authentic, professional and intuitive service.
• Creating restorative, results-driven wellness experiences, therapies and activities that reflect the spirit and ethos of The Spa.
• Maintaining an atmosphere of calm, comfort and connection throughout all guest areas.
• Providing exceptional value through thoughtful experiences, expert guidance and personalised recommendations.
• Continuously reviewing and enhancing wellness programmes, therapies, rituals and experiences to maintain innovation, guest satisfaction and commercial success.

Duties

• Successfully guide The Spa through its pre-opening phase into a thriving operation, maintaining close communication with the Hotel General Manager, consultants and suppliers.
• Embrace additional responsibilities that may arise as the business evolves, supporting the overall success of The Spa and the wider hotel.

Daily Operations

• Ensure all operational policies, procedures and standards are implemented and consistently maintained.
• Maintain a visible presence throughout The Spa, acting as a supportive leader for both guests and team members.
• Conduct regular team meetings, encouraging communication, collaboration and continuous improvement.
• Monitor facility usage and guest flow to maximise enjoyment, wellbeing and revenue opportunities whilst maintaining a comfortable and uncrowded environment.
• Develop and oversee a creative programme of wellness experiences, seasonal activities and wellbeing initiatives.

• Sector: accommodation and food service activities

Career Level

• Managerial