Solutions Engineer: Automation, Integrations & AI Workflows

PlayStation; Dublin; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Sony Interactive Entertainment is hiring a Solutions Engineer in Ireland to design, test, and deploy employee technology automations and integrations. The role focuses on early detection, safe, repeatable resolution, and delivering reliable components with input from senior engineers and platform owners.

You will develop scripts and integrations (ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf, Microsoft Intune, Microsoft 365, Microsoft Graph), implement testing, logging, and quality

Qualifications

• Experience building and supporting scripts, integrations, workflows, or software components.
• Ability to test, troubleshoot, document, and improve delivered work.
• Collaborative problem solving and clear communication with technical and support colleagues.
• Degree in a relevant field or equivalent practical experience.
• Experience using source control and participating in testing, review, and deployment of technical changes.
• Interest in applying telemetry and automation to practical employee support problems.

Responsibilities

• Develop scripts, API integrations, workflows, and configurations for agreed employee technology use cases.
• Implement defined detection and approved remediation steps, including validation, error handling, logging, and escalation when a case cannot be resolved safely.
• Write and run tests; document configuration, operation, known limitations, and recovery steps.
• Monitor owned components, investigate defects, and improve reliability and usability from production feedback.
• Build and maintain assigned integrations and workflows across employee technology systems, which may include ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf, Microsoft Intune, Microsoft 365, and Microsoft Graph.
• Contribute reusable scripts, connectors, and documentation that other engineers can use.
• Implement defined detection, self service, support, and remediation use cases with clear eligibility checks, logging, exception handling, and escalation.
• Configure or integrate approved AI assisted steps, test them against representative cases, and report inaccurate or uncertain results for review.
• Validate whether a workflow ran and whether it achieved the intended technical result; help service owners assess employee outcomes.
• Use source control, tests, code review, deployment procedures, and runbooks to make changes safe to operate .
• Troubleshoot defects within owned components and bring cross-platform design or security questions to senior engineers.
• Contribute technical ideas and implementation detail during solution design and code review.
• Follow established architecture, security, and engineering standards; raise design or policy questions early.
• Work with operations and platform owners to validate requirements and hand over completed changes.
• Share reusable components and practical lessons with the engineering team.

Skills

Scripting & integrations

Testing & troubleshooting

Documentation & communication

Source control usage

Telemetry & automation interest

Education

Degree in a relevant field

Tools

ServiceNow

Moveworks

Jira

Slack

Nexthink

Jamf

Microsoft Intune

Microsoft 365

Microsoft Graph

Job description

Sony Interactive Entertainment is hiring a Solutions Engineer in Ireland to design, test, and deploy employee technology automations and integrations. The role focuses on early detection, safe, repeatable resolution, and delivering reliable components with input from senior engineers and platform owners.

You will develop scripts and integrations (ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf, Microsoft Intune, Microsoft 365, Microsoft Graph), implement testing, logging, and quality