Senior Solutions Engineer

Sony Interactive Entertainment Inc.; Dublin; On-site; EUR 90,000 - 150,000; Full time

Benefits offered by this job

Discretionary bonus

Private medical insurance

25 days holiday

On-site gym

Free soft drinks

Cycle garage & showers

Job summary

Sony Interactive Entertainment Inc. in Dublin is seeking a Senior Solutions Engineer to lead the design and delivery of complex employee technology automations and integrations.

You will own substantial engineering work from design to handover, delivering reliable production solutions that reduce downtime and boost employee enablement. The role requires building APIs and workflows across enterprise tools, validating interfaces, and ensuring security.

Qualifications

• Experience delivering and operating production integrations, automation, or service workflows.
• Ability to own complex work through design, deployment, monitoring and handover.
• Ability to explain implementation choices to technical and nontechnical partners.
• Degree in a relevant field or equivalent practical experience.
• Experience with authentication, data mapping, error handling, observability, and resilience in enterprise API integrations.

Responsibilities

• Lead design and implementation for complex automation or integration initiatives within architecture and security standards.
• Build and integrate APIs, workflows, scripts, and platform capabilities across employee tech and support systems.
• Plan testing, deployment, monitoring, rollback, and handover procedures.
• Develop robust integrations across ServiceNow, Moveworks, Jira, Slack, and other platforms.
• Coach engineers, review designs, and promote reusable components.

Skills

Production integrations

Automation workflows

Service workflows

Technical delivery leadership

Cross-team collaboration

Education

Degree in a relevant field or equivalent experience

Tools

Enterprise API integrations

Authentication & data mapping

Observability & resilience

Job description

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Department overview:

The Senior Solutions Engineer leads the design and delivery of complex employee technology automations and integrations. The role converts agreed architecture and service needs into reliable production solutions that help teams detect issues earlier, resolve appropriate cases safely, and spend more time on high value employee enablement. This individual owns substantial engineering work from technical design through testing, deployment, monitoring, and operational handover.

What you’ll be doing:

• Lead technical design and implementation for defined complex automation or integration initiatives within agreed architecture and security standards.
• Build and integrate APIs, workflows, scripts, and platform capabilities across employee technology and support systems.
• Use endpoint and service signals to support detection, validation, approved remediation, exception handling, and outcome recording.
• Plan and execute testing, deployment, monitoring, rollback, documentation, and operational handover.

Platform engineering and integration

• Design and implement robust integrations across relevant services such as ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf , Microsoft Intune, Microsoft 365, and Microsoft Graph.
• Develop API connectors and orchestrated workflows that handle authentication, permissions, pagination, rate limits, retries, data mapping, and platform failures.
• Build reusable components and deployment practices that make new use cases faster to deliver without creating fragile dependencies.
• Work with platform owners to validate interfaces, test data flows, and resolve integration issues across systems.

Predictive support and AI

• Turn agreed telemetry and service use cases into production detection, triage, notification, guided resolution, or approved remediation workflows.
• Implement safeguards such as eligibility checks, thresholds, approvals, idempotency, audit logs, rollback, and escalation for unresolved or unsafe cases.
• Integrate AI assisted capabilities where approved, evaluate output quality against defined cases, and keep a supported path for uncertain results.
• Instrument solutions so teams can distinguish executions, successful resolutions, employee outcomes, and exceptions.

Technical development and operations

• Optimize performance and reliability, investigate complex failures, and maintain documentation and runbooks for production support.

Engineering practice and collaboration

• Document implementation tradeoffs and work with architecture and policy owners on decisions that cross platform boundaries.
• Review code and designs within assigned initiatives; coach other engineers and promote maintainable, reusable components.
• Partner with operations and platform owners to improve deployed solutions from production feedback and observed failure modes.
• Investigate complex technical issues spanning systems and improve reliability after release.

What we are looking for:

Required

• Strong experience delivering and operating production integrations, automation, or service workflows.
• Experience owning complex work through design, deployment, monitoring, and support handover.
• Ability to work with platform owners and explain implementation choices to technical and nontechnical partners.
• Degree in a relevant field or equivalent practical experience.
• Experience with authentication, data mapping, error handling, observability, and resilience in enterprise API integrations.
• Ability to lead technical delivery across multiple contributors and improve solutions after release.

Preferred

• Experience with employee technology, endpoint telemetry, service management, or collaboration platforms.
• AI assisted workflows, cloud services, and secure automation controls.
• Discretionary bonus opportunity
• Private Medical Insurance
• 25 days holiday per year
• On Site Gym
• Free soft drinks
• Access to cycle garage and showers

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Use of AI in Recruiting

We use artificial intelligence and other automated tools to assist with certain aspects of our recruiting process, including reviewing applications and supporting candidate evaluation. For example, we use Greenhouse's AI-powered Talent Matching tool to compare information in your application against job-related qualifications and criteria established by our recruiting team. More information about Greenhouse , including about its features and its Privacy Policy, may be found at its website. These tools assist our recruiting team and do not make hiring decisions.