Solutions Engineer - Automation & AI Integrations

PlayStation

Dublin

On-site

EUR 70,000 - 110,000

Full time

35 hours ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Discretionary bonus opportunity

Private Medical Insurance

Dental Scheme

25 days holiday per year

On Site Gym

Subsidised Café

Free soft drinks

On site bar

Access to cycle garage and showers

Job summary

Sony Interactive Entertainment is seeking a Solutions Engineer to build and enhance employee technology automations and integrations. You will work with senior engineers and platform owners to deliver components and improve them based on production feedback.

You will develop scripts and API integrations across systems like ServiceNow, Moveworks, Jira, Slack, and Microsoft 365, ensuring proper authentication, error handling, and testing. Strong collaboration and telemetry interest are essential.

Qualifications

Practical experience building and supporting scripts, integrations, workflows, or software components.
Working knowledge of Python, PowerShell, or JavaScript and experience using APIs.
Ability to test, troubleshoot, document, and improve delivered work.
Collaborative problem solving and clear communication with technical and support colleagues.
Degree in a relevant field or equivalent practical experience.
Experience using source control and participating in testing, review, and deployment of technical changes.
Interest in applying telemetry and automation to practical employee support problems.

Responsibilities

Develop scripts, API integrations, workflows, and platform configurations for agreed employee technology use cases.
Implement detection and remediation steps with validation, error handling, and logging.
Write and run tests; document configuration, operation, known limitations, and recovery steps.
Monitor components, investigate defects, and improve reliability from production feedback.
Build and maintain integrations and workflows across employee tech systems (ServiceNow, Moveworks, Jira, Slack, etc.).
Use APIs to map data, handle authentication, and record actions and results.
Contribute reusable scripts, connectors, and documentation for engineers.
Implement detection, self-service, and remediation use cases with clear checks and escalation.
Configure AI-assisted steps and test them; report inaccuracies for review.
Validate workflow results and assist service owners in assessing outcomes.