Solution Trainer

Unijobs; Dublin; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

30 days annual leave

Bank Holidays paid

Job summary

Unijobs on behalf of our public sector client requires a suitably skilled Solution Trainer to join their team on a 12‑month contract with possible extensions. The role is flexible/hybrid and attendance at onsite meetings/workshops is required as needed.

Working 35 hours per week, you will be employed as an agency employee and paid an hourly rate of €32.02 per hour based on an annualised salary of €58,477. You will accrue 30 days annual leave per year and paid Bank Holidays.

Qualifications

• Experience of ICT solution training preferably in a healthcare environment.
• Knowledge and experience in the delivery and management of ICT enabled change projects ensuring the requirements are met.
• Experience working in a fast-paced environment.
• Clinical experience or experience working within clinical teams would be an advantage.
• Excellent communication and interpersonal skills.
• Ability to simplify complex digital tools for diverse user groups.
• Strong presentation, facilitation, and coaching abilities.
• Understanding of community-based healthcare workflows.
• Flexibility to deliver training across multiple locations.
• Problem solving and user support experience.

Responsibilities

• Assist in co-ordination and tailoring of the training schedule to meet community needs.
• Assist in the development of training materials as part of the training plan.
• Develop the training approach for the community to manage and support the Community Care Record Programme.
• Deliver high quality end user training on the client’s digital application.
• Use classroom, virtual, floorwalking, one-to-one, scenario-based sessions and role-specific training.
• Adapt training style to clinical and non-clinical user groups.
• Develop user friendly training materials, guides, quick reference sheets, eLearning modules, and demonstration videos.
• Ensure materials align with client standards and local workflows.

Skills

ICT training experience

Healthcare environment

Change management

Fast-paced environment

Communication skills

Presentation and coaching

Stakeholder engagement

Training material development

User support

Job description

Unijobs on behalf of our public sector client have a requirement for a suitably skilled Solution Trainer to join their team. The duration of this post is 12 months initially with possible extensions thereafter. This role will be Flexible/Hybrid - The successful candidate must be able to attend onsite meetings & workshops as required.

Working 35 hours per week, the successful candidate will be employed as an agency employee and will be paid an hourly rate of €32.02 per hour based on an annualised salary of €58,477 You will accrue 30 days annual leave per year and paid Bank Holidays.

Role & Responsibilities:

Training Process Responsibilities & Training Delivery

• Assist in the Co-ordination and tailoring of the training schedule to meet the needs of the community areas including different disciplines, rosters etc.
• Assist the Community Care Record lead trainer in the development of all training materials required as part of the training plan.
• Assist the Community Care Record lead trainer in developing the training approach for the community to manage and support the delivery of the Community Care Record Programme.
• Deliver high quality end user training on the clients digital application (community clinical system).
• Use a variety of methods — classroom, virtual, floorwalking, one to one, scenario-based sessions, and job role specific training.
• Adapt training style to clinical and non‑clinical user groups.
• Develop user friendly training materials, guides, quick reference sheets, eLearning modules, and demonstration videos.
• Ensure materials align with the clients standards, local workflows, and change management needs.

Stakeholder Engagement & Support

• Work closely with project managers, solution leads, change managers, site readiness teams, and local service managers.
• Act as a key point of contact for users during system deployments.
• Provide “at the elbow” support during go live and post go live stabilisation.
• Mentor, motivate and develop junior trainers within the project team to ensure that they can deliver responsibilities.
• Demonstrate the ability to manage deadlines and effectively handle multiple tasks.

Workflow & Process Understanding

• Understand community service workflows to contextualise digital solution use for each profession.
• Identify gaps, risks, and user challenges, escalating them appropriately.

Quality, Compliance & Safety

• Ensure digital solution use complies with the client’s clinical safety standards, information governance, and best practice guidelines.
• Reinforce good data quality behaviours and safe system use.
• Gather feedback from sessions to refine training and improve system adoption.
• Contribute to lessons learned, user experience reports, and improvement plans.

Typical Outputs

• Training plans and schedules.
• Standardised training materials and eLearning.
• Attendance records and competency checks.
• Go live support logs and user issue summaries.
• Feedback and adoption reports.

Skills & Experience:

• Experience of ICT solution training preferably in a healthcare environment.
• Knowledge and experience in the delivery and management of ICT enabled change projects ensuring the requirements are met.
• Experience working in a fast-paced environment.
• Clinical experience or experience working within clinical teams would be an advantage.
• Excellent communication and interpersonal skills.
• Ability to simplify complex digital tools for diverse user groups.
• Strong presentation, facilitation, and coaching abilities.
• Understanding of community-based healthcare workflows.
• Flexibility to deliver training across multiple locations.
• Problem solving and user support experience.

Business Competencies:

• Self-starter with a demonstrable willingness to take on responsibility.
• Clear and confident communication across clinical and non‑clinical user groups.
• Strong training delivery skills using classroom, virtual, and floor‑walking methods.
• Ability to create high quality training materials and quick reference guides.
• Solid understanding of digital healthcare systems and community workflows.
• Effective stakeholder engagement and relationship building.
• Strong organisation and scheduling skills in fast‑moving project environments.
• Problem solving ability with a focus on user support and issue resolution.
• Adaptability and resilience during change and go live periods.
• Commitment to data quality, safe system usage, and information governance.
• User focused coaching mindset with empathy and patience.
• Continuous improvement mindset, using feedback to enhance training and adoption.

*Applicants must be eligible to work in Ireland at the time of application*

*This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role*

Unijobs is an equal opportunities employer