Learning & Development Specialist/Trainer

TELUS Digital; Cork; On-site; EUR 34,400 - 37,000; Full time

Benefits offered by this job

Opportunity to advance your career

Multilingual exposure

Onsite gym

CSR events

Private medical insurance (after 6 mos

Bike-to-work tax relief

Maternity and paternity leave

GP care and occupational health

Job summary

TELUS Digital Ireland is seeking a Learning & Development Specialist/Trainer to design, deliver, and continuously improve training programs that empower our teams. The role is onsite in Cork, Ireland, with salary range €34,400–€37,000 gross per year plus up to 10% performance bonus.

You will partner with TELUS Digital teams to create engaging materials, deliver dynamic sessions, and provide onboarding support while staying current on product updates and privacy protocols.

Qualifications

• Proven experience designing and delivering training programs (ideally in BPO, tech, and customer-facing environments).
• Translate complex product/technical knowledge into clear, engaging content.
• Experience with learning management systems, video conferencing, and training tools.
• Experience delivering training to large groups and managing diverse learner needs.
• Excellent IT skills and comfort with technology platforms.
• Strong proficiency (C1/C2) in the English Language.

Responsibilities

• Design and develop training modules covering product features, privacy protocols, and customer support best practices.
• Create comprehensive, engaging course materials (manuals, handouts, case studies, exercises, assessments) that reflect current product updates and customer needs.
• Incorporate real-world scenarios and case examples to enhance learning and retention.
• Evaluate training effectiveness and refine content based on learning outcomes and feedback.
• Stay current on product developments, privacy protocols, and industry best practices.

Skills

Designing training programs

Delivering training to groups

LMS experience

Video conferencing

IT skills

English fluency (C1/C2)

Tools

Learning Management Systems

Video conferencing tools

Job description

Learning & Development Specialist/Trainer

HOOP: 2:00 p.m. to 1:00 a.m. across Mon-Sun, subject to change

TELUS Digital Ireland

Location: onsite in Cork, Ireland

Salary: range across €34,400- 37,000 gross p/a + up to 10% performance bonus

Reporting to the Learning Services Team Lead, you'll be the architect of our training excellence—designing, delivering, and continuously improving training programs that empower our teams to excel.

What we offer:

• Opportunity to advance your career
• Great rewards for referring your friends
• Multilingual exposure: improve your spoken and written language skills
• Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
• Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
• Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
• Bike-to-work tax relief
• Maternity and paternity leave
• Access to GP care and an occupational health advisor

Here is where you will have impact:

Training Design & Development

• Partner with our privacy-focused client and internal TELUS Digital teams to review, design, and develop training modules covering product features, privacy protocols, and customer support best practices
• Create comprehensive, engaging course materials (manuals, handouts, case studies, exercises, assessments) that reflect current product updates and customer needs
• Incorporate real-world scenarios and case examples to enhance learning and retention
• Evaluate training effectiveness and refine content based on learning outcomes and feedback
• Stay current on product developments, privacy protocols, and industry best practices

Training Delivery & Support

• Deliver dynamic, interactive training to diverse groups—from new hires to existing team members
• Provide structured onboarding and ramp-up support to new team members, instilling company and client values from day one
• Adapt your communication style to different learner types and maintain group engagement
• Address participant concerns and provide on-the-floor support as needed
• Troubleshoot technical issues in training environments
• Manage training logistics (scheduling, attendance, resources, equipment setup)
• Maintain up to date expertise on company products and procedures.
• Provide on-the-floor training and support to team members to ensure both client and TELUS Digital values are instilled in their work.
• An effective team player, motivated, hardworking, and very flexible while maintaining a level of autonomy to get work done.
• Work closely with the client training department to deliver new product training and specialized training modules
• Collaborate with Team Leads, internal stakeholders, and subject matter experts to identify training and performance needs
• Partner with other training teams to improve training quality and consistency across programs
• Maintain open communication channels with clients and internal teams
• Evaluate training program effectiveness against learning objectives
• Maintain detailed records of learner development and training outcomes
• Identify opportunities for improvement and implement enhancements
• Stay informed about new training tools, learning management systems, and best practices
• Must have the ability to take ownership of this role, and constantly strive to make continuous improvements to the training and performance function within TELUS Digital.

We are looking for someone with:

• Proven experience designing and delivering training programs (ideally in BPO, tech, and customer-facing environments)
• Demonstrated ability to translate complex product/technical knowledge into clear, engaging content
• Experience with learning management systems, video conferencing, and training tools
• Experience delivering training to large groups and managing diverse learner needs
• Excellent IT skills and comfort with technology platforms
• Strong proficiency (C1/C2) in the English Language

WHY JOIN US?

At TELUS Digital, we invest in developing expert trainers who shape the future of our operations. You'll work with a collaborative team, partner with an innovative privacy-focused client, and have the opportunity to continuously expand your expertise in the area of privacy and internet safety. Your training will directly impact team performance, client satisfaction, and business success. If you're passionate about learning and development, this is your chance to make a meaningful difference.