Solar & Heat Pump Aftersales Support Engineer

Ashgrove Renewables

Ballyerra

On-site

EUR 42,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Company Pension

Performance related bonus

Bike to Work scheme

Onsite parking

Employee Discounts

Company Paid Leave

Further educational support

Job summary

Ashgrove Renewables is seeking an Aftersales Technical Support Engineer to be the first technical contact after installation. You will diagnose issues primarily in solar PV, batteries and EV chargers, and support heat pump customers, mostly remotely.

You’ll prepare energy monitoring reports for service contracts and assist installers and colleagues with technical queries. Work involves explaining issues in plain language, maintaining case records in Zoho CRM, and contributing to continuous

Qualifications

Experience in a technical support, field service or installation role preferred.
Ability to read electrical and mechanical schematics and wiring diagrams.
Excellent verbal and written communication with customers and installers.
Strong organisational skills with the ability to manage a busy caseload.

Responsibilities

Diagnose and resolve PV system faults (inverters, batteries, EV chargers) remotely with customers/installers.
Troubleshoot heat pump systems, including error codes and commissioning settings.
Provide clear technical guidance to customers, installers and colleagues.
Prepare energy monitoring reports for service contracts and highlight performance issues.
Log and close support cases in Zoho CRM and coordinate with engineers.