Aftersales Tech Support Engineer – Solar PV & Heat Pumps

Ashgrove Renewables

Cork

On-site

EUR 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Company Pension

Performance related bonus

Bike to Work scheme

Onsite parking

Employee Discounts

Company Paid Leave

Educational support and training

Job summary

Ashgrove Renewables in Ireland is seeking an Aftersales Technical Support Engineer to diagnose and resolve issues on PV systems, batteries and EV chargers, and to support heat pump customers remotely for service contracts.

You will communicate clearly with customers, support installers and colleagues with technical queries, prepare energy monitoring reports, and log cases in Zoho CRM while contributing to troubleshooting guides.

Qualifications

Experience in a technical support, field service or installation role is preferred.
Electrical or mechanical qualification welcomed.
Ability to read electrical and mechanical schematics and wiring diagrams.
Clear communication with non-technical customers.
Organised and able to manage a busy caseload with urgency when needed.
Full training will be provided on products and processes.

Responsibilities

Diagnose and resolve PV faults using remote monitoring platforms.
Troubleshoot heat pump systems (Mitsubishi/ Thermia) and arrange warranty calls.
Provide clear customer support by phone and email.
Give technical guidance to installers and colleagues on site.
Prepare energy monitoring reports for service contracts.
Log and close support cases in Zoho CRM and assign work.
Contribute to updates of troubleshooting guides.