Software Support Specialist

Brock Solutions; Dublin; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation Package

Profit Sharing

Flexible Working Hours

Company Events and Celebrations

Job summary

Brock Solutions is seeking a Software Support Specialist to join our team in Dublin, Ireland. You will be the onsite first contact for SmartSuite incidents at airports, quickly triaging hardware and software issues across a large terminal network.

The role includes global coverage responsibilities with local and remote case handling, and a 7:00 AM–11:00 PM GMT onsite rotation, with occasional overnight and weekend shifts. New grads welcome to apply.

Qualifications

• Diploma or Degree in IT, Computer Analysis, CS, Engineering or related field.
• Knowledge of Windows Servers and high availability technologies is a plus.
• Familiarity with SQL Server, Azure and web services helps.

Responsibilities

• Work onsite at airports as the first contact for SmartSuite incidents.
• Troubleshoot hardware issues across a network of workstations and peripherals.
• Develop airport domain knowledge to triage software issues.
• Serve as a trusted contact, handle service tickets and monthly reviews.
• Support local and remote cases within a global coverage model.
• Shift coverage from 7:00 AM to 11:00 PM GMT, with occasional overnight/weekend rotations.

Education

Diploma or Degree in IT/CS/Engineering

Tools

Windows Servers

SQL Server

Azure

Web Services

Job description

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. With approximately 1000 employees globally, Brock Solutions is a privately held, employee-owned organization with over 30 years in the real-time operational solutions space.

As Brock Solutions continues to grow and respond to the on-going requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking a Software Support Specialist to join our team of experienced professionals based in Dublin, Ireland.

Why Work at Brock?

• Competitive Compensation Package
• Profit Sharing
• Flexible Working Hours
• Company Events and Celebrations

Responsibilities may include:

• Work onsite at airports,representing Brock Solutions as the first point of contact for SmartSuite technical incidents.
• Quickly troubleshoot hardware issues across a vast multi-terminal network of workstations, scanners and other peripheral devices.
• Become a SmartSuite product specialist, acquiring airport domain, field operations and application knowledge to triage reported software issues.
• Serve as a visible, trusted point of contact for our customers; working through service tickets, presenting monthly service reviews and participating in key events with the wider airport community.
• You will receive incidents for local customers, as well as handle remote cases as part of our continuous global coverage support model.
• Please note that this position is part of a 7:00 AM to 11:00 PM GMT onsite coverage rotation. However, schedule adjustments may be necessary to provide customer support for occasional overnight and weekend shifts.

Qualifications Required:

• Diploma or Degree in Information Technology, Computer Analyst, Computer Science, Engineering or related Field.
• Knowledge in the following is considered an asset:
• Windows Servers
• Windows Failover Clustering or other high-availability technologies
• Web Servers and Web Services
• Microsoft SQL Server (Administration and basic queries)
• Azure or other cloud hosting solutions
• Basic networking fundamentals (VLANs, firewalls, VPNs, and routers)
• Mobile Device Management solutions
• Previous work experience in airport IT or field services is considered an asset but not required.
• Fluent in any other language, in addition to English, is an asset.
• Ability to obtain and maintain airport security clearance and site access credentials.

Other Job Information (if applicable):

We appreciate your interest in joining our team.

Please note that: (a) all applicants must be legally entitled to work in the country where the position is located; and (b) some roles require eligibility for government security clearances or site access, which may require citizenship or lawful permanent resident status under the applicable policies and regulations.

New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine).

Brock Solutions strives to create a respectful, accessible, and inclusive work environment. Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities.

Please be advised that, outside of our official applicant tracking system, Brock Solutions will never solicit personal information upfront. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information.