Site Services Account Manager

Simotechnology; Cork; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Pension contributions

Career growth opportunities

Exposure to digital technologies

Job summary

SimoTech, based in Ireland, is seeking a Site Services Account Manager to drive client partnerships and service excellence for site-based resources. You will act as the primary liaison between SimoTech and clients, building strong relationships and supporting issue resolution.

This role offers exposure to global projects, opportunities to influence service delivery, and collaboration with cross-functional teams. Willingness to travel within Ireland is required.

Qualifications

• Bachelor’s degree in Business, Science, Engineering.
• Minimum 5+ years in account management or life sciences sector experience.

Responsibilities

• Serve as the primary point of contact for assigned accounts, fostering long-term relationships.
• Understand client needs and business objectives to offer tailored solutions.
• Conduct regular client meetings and business reviews to proactively address client concerns.
• Develop proposals, negotiate contracts, pricing structures, and service agreements with clients.
• Identify opportunities to expand service offerings within existing accounts.
• Collaborate with Business Development, Engineering and Managed Services Business Units to deliver solutions.
• Represent SimoTech at industry events, conferences, and networking opportunities.
• Partner with the Talent Acquisition team to specify role requirements and sourcing strategies.
• Conduct technical interviews to assess the skills and expertise of potential candidates.
• Conduct performance reviews and rate/salary reviews for Site Services personnel.
• Act as a mentor to support employee career development.
• Track account performance and revenue.
• Represent SimoTech to the highest possible level, adhering to our core principles of Trust, Excellence and Respect.
• Maintain accurate records of client interactions and activity within the CRM system.

Skills

Account management

Client relationship building

Negotiation

Communication skills

Travel readiness

Education

Bachelor’s degree in Business, Science, Engineering

Job description

What is it like to work at SimoTech? With a strongcollaborative teamwork culture based on respect, trust and excellence, we playa critical partnering role to our clients’ life-changing supply of products topatients. In return, there is excellent salary, benefits, career progression,educational support and much more.

Site Services Account Manager

SimoTechis seeking a Site Services Account Manager to support business growth of oursite-based resources. In this role, you will act as the primary liaison betweenSimoTech and our clients, ensuring service excellence, and driving businessgrowth. You will also act as the face of the company for site-based resources,building fantastic working relations while also supporting any challenges as they arise.

Thisis an exciting opportunity to join a dynamic and growing business, where youwill play a vital role in delivering world-class global projects for ourclients. Your efforts will directly contribute to accelerating the availabilityof life-enhancing medicines, improving health outcomes worldwid

Key Responsibilities

• Serve as the primary point of contact for assigned accounts, fostering long-term relationships.
  
• Understand client needs, challenges, and business objectives to offer tailored solutions.
  
• Conduct regular client meetings and business reviews to proactively address client concerns and resolve issues.
  
• Develop proposals, negotiate contracts, pricing structures, and service agreements with clients.
  
• Identify opportunities to expand service offerings within existing accounts.
  
• Collaborate with Business Development, Engineering and Managed Services Business Units to deliver solutions.
  
• Represent SimoTech at industry events, conferences, and networking opportunities.
  
• Partner with the Talent Acquisition team to specify role requirements and to support with sourcing strategies.
  
• Conduct technical interviews to assess the skills and expertise of potential candidates.
  
• Conduct performance reviews and rate/salary reviews for Site Services personnel.
  
• Act as a mentor to support employee career development
  
• Track account performance and revenue
  
• Represent SimoTech to the highest possible level at all times, adhering to our core principles of Trust, Excellence and Respect.
  
• Maintain accurate records of client interactions and activity within the CRM system.
  

Requirements

Key Requirements

• Bachelor’s degree in Business, Science, Engineering,and or a combination of experience.
  
• Minimum 5+ years in account management, and / orexperience in the life sciences sector, preferably in engineering or IT/OTservices.
  
• Understanding of GMP, compliance, automationsystems (DCS, SCADA, MES), IT infrastructure, system integration or digitaltransformation in regulated industries would be an advantage.
  
• Strong ability to engage with engineering,operations, and procurement teams in Pharmaceutical and Biotech companies.
  
• Ability to work independently while collaboratingwith technical and leadership teams.
  
• Excellent communications skills, both written andspoken
  
• Strongattention to detail and sound financial acumen in account management
  
• Willingness to travel within Ireland.
  

What SimoTech CanOffer

• Competitive renumeration and benefits packageincluding Health insurance and pension contributions,
  
• Career growth opportunities in a fast-growinginternational company
  
• Gain exposure to cutting-edge digital technologiesthat enhance pharmaceutical manufacturing, ensuring the delivery ofhigh-quality, life-saving medicines to patients efficiently and safely.