Software Support Engineer 1641

Simotechnology; Cork; On-site; EUR 65,000 - 90,000; Full time

Job summary

SimoTech in Cork is seeking an experienced Software Support Engineer to join a hybrid role serving a key client in the biopharmaceutical manufacturing sector. This role provides an opportunity to be a key contributor in the operation and optimization of vital business systems within a highly regulated life sciences environment.

In this position you will enhance, improve, and support essential software applications and tools, collaborating with IT and Automation Engineers across MES, Data

Qualifications

• 7+ years’ experience delivering and supporting IT software solutions.
• Strong documentation skills and knowledge of change controls, GMP, and data integrity in life sciences.
• Strong manual software testing experience.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Demonstrated willingness to learn both technically and business processes.
• Excellent communication and interpersonal skills; able to work independently and with business teams.
• Autonomy to reach full potential; comfortable with innovative technologies.

Responsibilities

• Maintain and optimise existing systems for performance, reliability, high availability and regulatory compliance.
• Carry out technical troubleshooting and root cause analysis for software issues with Level 2 and 3 applications.
• Lead daily activities including incidents and change requests, plus data issues.
• Collaborate with external vendors on design specs, troubleshooting and code reviews.
• Work with cross-functional teams to implement system improvements.
• Translate business requirements into technical specifications.
• Document deviations and change controls per site QMS.
• Develop and maintain documentation, testing procedures, and change protocols.
• Perform multi-level system testing.
• Monitor performance and implement measures to prevent downtime or data discrepancies.
• Provide updates to stakeholders and escalate critical issues to management.

Skills

Documentation skills

Manual software testing

Analytical skills

Troubleshooting skills

Communication skills

Initiative / self-directed

Education

Degree or qualification in IT or related field

Job description

What is it like to work at SimoTech? With astrong collaborative teamwork culture based on respect, trust and excellence,we play a critical partnering role to our clients’ life-changing supplyofproducts to patients. In return, there is excellent salary, benefits, careerprogression, educational support and much more.

Software Support Engineer 1585

SimoTech is currently seeking an experiencedSoftware Support Engineer to join our team, working in a hybrid role with keyclient within the biopharmaceutical manufacturing sector in Cork. This roleprovides an opportunity to be a key contributor in the operation andoptimisation of vital business systems within the highly regulated lifesciences environment.

Inthis role, you will be responsible for the enhancement, continuous improvement,and support of essential software application and tools. This position isembedded within a well-established team and will partner with IT and AutomationEngineers specialising in a variety of areas including MES, Data Analytics,Infrastructure, and Validation.

Key Responsibilities

• Maintainand optimise existing systems to improve performance and reliability, ensuringhigh availability and compliance with pharmaceutical regulations.
  
• Carryout technical troubleshooting and root cause analysis for software relatedissues in the manufacturing facility, working with Level 2 and 3 applications.
  
• Takethe lead on specific daily work activities of the team including customerincidents and change requests, along with system and data issues.
  
• Collaboratewith external vendors to carry out technical design specifications,troubleshooting, source code reviews, etc.
  
• Collaborate with cross-functional teamsincluding scientists, engineers, and IT to understand requirements andimplement system improvements.
  
• Translate business requirements into low leveltechnical requirements.
  
• Document deviationsand change controls in line with the site QMS system.
  
• Developand maintain comprehensive documentation, including design, security protocols,testing procedures and change protocols, as well as system procedures.
  
• Develop, maintain, and carry out multi-levelsystem testing.
  
• Ensureconsistent adherence with company quality standards and practices, particularlyin producing and maintaining all relevant system validation documentation.
  
• Monitorsystem performance and implement proactive measures to prevent downtime or data discrepancies.
  
• Deliverregular updates to key stakeholders on project or activity status and the escalationof critical issues to the appropriate business areas and management.
  
• Manageongoing compliance activities and facilitate audits and inspections includingperiodic review, audit trail reviews, and access roster reviews by providingcomprehensive technical documentation and system insights.
  
• Promotethe use of system functionality and new technologies to improve work processesacross the organisation.
  

Requirements

• Degree or qualification in IT or related field, orequivalent practical experience.
  
• 7+ years’ experience delivering and supporting IT softwaresolutions.
  
• Strong documentation skills withgood knowledge of change controls process, GMP, and data integrity requirementswithin the pharmaceutical or life sciences industry is essential.
  
• Strong manual software testing experience.
  
• Strong analytical, troubleshooting, and problem-solvingskills.
  
• Demonstrated willingness to learn both technically as well as business processes and applications.
  
• Excellent communication and interpersonal skills with theability to work on your own initiative and collaborate effectively with businessteams and third parties.
  
• Role provides a high degree ofautonomy to allow the successful candidate to reach their full potential.
  
• Develop new skills and enhancetechnical ability by working with innovative technologies in amulti-disciplined environment.
  
• Opportunity to work with largecorporate clients on exciting capital projects.