Shift Lead (ROI)

B&Q Ireland; Tallaght; On-site; EUR 18,000 - 19,000; Full time

Benefits offered by this job

Pension

ShareSave options

Holiday entitlement

Employee Assistance Programme

Shopping discounts

Wellbeing benefits

Job summary

B&Q Ireland in Tallaght is seeking a Shift Lead on a permanent contract, 18.75 hours per week, with €18.50 per hour, plus pension and generous holiday entitlement. Shifts vary from 6am to 10pm to cover weekend hours.

As a keyholder, you will lead the store team, ensure safe operations, and deliver a great customer experience. Sunday premiums apply; you will oversee deployment and act as first point of contact for customers and colleagues.

Qualifications

• Experience delivering strong customer service in a retail environment.
• Ability to lead a team and oversee shift operations.
• Safety-conscious with attention to detail.
• Effective communicator with colleagues and customers.
• Comfortable making quick decisions under pressure.
• Flexible to weekend and early start times.

Responsibilities

• Oversee shift to ensure a safe, smooth store operation.
• Deploy colleagues to cover key tasks and meet customer needs.
• Be main point of contact for customers and staff.
• Maintain store safety and compliance during your shift.

Skills

Customer service

Team leadership

Safety awareness

Decision making

Autonomy

Communication

Job description

Permanent Contract - 18.75 hours per week

€18.50 per hour + Pension + 6.8 Weeks Holiday (Including Bank Holidays)

(Sunday Premium paid at x 0.25)

This is a keyholder position, with shifts ranging from an earliest start time of 6am to a latest finish time of 10pm

Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

Overview

Part time - Weekend cover

B&Q Tallaght

What's the job?

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What we need:

Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:

• Award-winning pension scheme
• ShareSave options
• 6.8 weeks holiday (Including Bank Holidays)
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more