ServiceNow Engagement Manager

Gazelle Global; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Gazelle Global is seeking a Senior Engagement Manager to lead complex ServiceNow engagements in Ireland. You will oversee delivery from governance through customer outcomes, coordinating across consulting teams, partners and client stakeholders.

Remote work with client or office attendance as required, with travel possible. You will own delivery across a portfolio, manage resourcing and invoicing, establish governance, and guide solution design and integrations.

Qualifications

• Experience delivering complex ServiceNow engagements from governance to outcomes.
• Strong stakeholder management across clients and partners.
• Experience with resourcing, scheduling and invoicing in a professional services context.

Responsibilities

• Own delivery across a portfolio of ServiceNow engagements, tracking SOW commitments, milestones, utilisation, risks and financial performance.
• Act as a key customer contact for resourcing, scheduling, invoicing and delivery matters.
• Establish governance, manage RIDAC actions, identify scope or resourcing issues and support change processes.
• Coordinate consultant onboarding, scheduling and engagement health across multiple projects.
• Work closely with Finance, Commercial, Delivery and Practice teams to support forecasting and accurate invoicing.
• Guide technical delivery across ServiceNow workflows, integrations and solution design, with exposure to AI-enabled processes.

Skills

ServiceNow

ITSM/ITOM/ITAM

ServiceNow integrations

Project & engagement management

ServiceNow PPM/SPM

CSA/CAD/CIS

PMP/PRINCE2

Job description

Senior Engagement Manager | Ireland | 1-Year Contract

Lead complex ServiceNow engagements from delivery oversight through to customer outcomes, working across consulting teams, partners and client stakeholders. This role combines programme governance, customer management, resource coordination and commercial oversight within a professional services environment.

You Will

• Own delivery across a portfolio of ServiceNow engagements, tracking SOW commitments, milestones, utilisation, risks and financial performance.


• Act as a key customer contact for resourcing, scheduling, invoicing and delivery matters.


• Establish governance, manage RIDAC actions, identify scope or resourcing issues and support change processes.


• Coordinate consultant onboarding, scheduling and engagement health across multiple projects.


• Work closely with Finance, Commercial, Delivery and Practice teams to support forecasting and accurate invoicing.


• Guide technical delivery across ServiceNow workflows, integrations and solution design, with exposure to AI-enabled processes.

Key Skills

• ServiceNow


• ITSM / ITOM / ITAM


• ServiceNow integrations


• Project & engagement management


• ServiceNow PPM/SPM


• CSA / CAD / CIS


• PMP / PRINCE2

Remote working with client or office attendance as required. Travel may be required.

Desired Skills and Experience

• ServiceNow


• Engagement manager


• ServiceNow ITSM


• ServiceNow ITOM


• ServiceNow ITAM


• ServiceNow Integrations


• ServiceNow PPM/SPM


• ServiceNow Workflow


• ServiceNow CSA/CAD/CIS