Servicenow Engagement Manager

Gazelle Global Consulting Limited; Dublin; Hybrid; EUR 110,000 - 160,000; Full time

Job summary

Gazelle Global Consulting Limited is seeking a Senior Engagement Manager for Ireland on a 1-Year Contract to lead complex ServiceNow engagements from delivery oversight to customer outcomes.

You will coordinate across consulting teams, partners and client stakeholders, manage governance, resourcing, invoicing and forecast accuracy, and guide technical delivery across ServiceNow workflows and integrations, with exposure to AI-enabled processes.

Qualifications

• ServiceNow expertise across ITSM/ITOM/ITAM
• Experience leading engagement governance and delivery oversight
• Strong stakeholder management and financial governance

Responsibilities

• Own delivery across a portfolio of ServiceNow engagements, tracking SOW commitments, milestones, utilisation, risks and financial performance.
• Act as a key customer contact for resourcing, scheduling, invoicing and delivery matters.
• Establish governance, manage RIDAC actions, identify scope or resourcing issues and support change processes.
• Coordinate consultant onboarding, scheduling and engagement health across multiple projects.
• Work closely with Finance, Commercial, Delivery and Practice teams to support forecasting and accurate invoicing.
• Guide technical delivery across ServiceNow workflows, integrations and solution design, with exposure to AI-enabled processes.

Skills

ServiceNow

ITSM / ITOM / ITAM

ServiceNow integrations

Project & engagement management

ServiceNow PPM/SPM

CSA / CAD / CIS

PMP / PRINCE2

Job description

Senior Engagement Manager | Ireland | 1-Year Contract

Lead complex ServiceNow engagements from delivery oversight through to customer outcomes, working across consulting teams, partners and client stakeholders. This role combines programme governance, customer management, resource coordination and commercial oversight within a professional services environment.

You will:

• Own delivery across a portfolio of ServiceNow engagements, tracking SOW commitments, milestones, utilisation, risks and financial performance.
• Act as a key customer contact for resourcing, scheduling, invoicing and delivery matters.
• Establish governance, manage RIDAC actions, identify scope or resourcing issues and support change processes.
• Coordinate consultant onboarding, scheduling and engagement health across multiple projects.
• Work closely with Finance, Commercial, Delivery and Practice teams to support forecasting and accurate invoicing.
• Guide technical delivery across ServiceNow workflows, integrations and solution design, with exposure to AI-enabled processes.

Key Skills:

• ServiceNow
• ITSM / ITOM / ITAM
• ServiceNow integrations
• Project & engagement management
• ServiceNow PPM/SPM
• CSA / CAD / CIS
• PMP / PRINCE2

Remote working with client or office attendance as required. Travel may be required.