ServiceNow CMDB & ITOM Lead Engineer

Unum Ireland

Leinster

Hybrid

EUR 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

25 days annual leave

Paid health insurance

Pension scheme

Annual performance-based bonus

Parental leave

Reward programs

Charity volunteering

Job summary

Unum Ireland in Carlow is seeking a Senior Software Engineer to lead the ServiceNow platform, focusing on CMDB governance, data quality, and ITOM discovery. You will mentor engineers and drive cross-team collaboration to deliver scalable, secure solutions.

Role requires expertise in CMDB, ITOM, Service Mapping, and integration with Workday, AWS, and Mulesoft. Hybrid working arrangements are supported, with a focus on architecture and program milestones.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, or equivalent.
6+ years software engineering with ServiceNow development and platform engineering.
Strong experience with ServiceNow CMDB, Configuration Management, and ITOM.

Responsibilities

Serve as technical lead for enterprise ServiceNow CMDB with governance and continuous improvement.
Lead CMDB modernization, data quality initiatives, and CSDM alignment.
Design, develop, and maintain CMDB solutions, including CI models and relationships.
Lead ITOM Discovery and Service Mapping, MID Server management and optimization.
Design and support integrations with Workday, AWS, MuleSoft, and other systems.
Mentor engineers, perform code reviews, and participate in Agile planning.