Senior Software Engineer - Servicenow

Unum Ireland; Carlow; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

25 days annual leave

Paid health insurance

Pension scheme

Annual performance-based bonus

Career development opportunities

Job summary

Unum Ireland’s Technology Centre in Carlow is seeking a Senior Software Engineer - ServiceNow to lead the CMDB, ITOM Discovery, and Service Mapping initiatives.

You will design and implement scalable ServiceNow solutions, align with CSDM 5, and drive data governance and integrations with Workday, AWS, MuleSoft, and Dynatrace.

Collaborating with infrastructure, security, and application teams, you will mentor engineers, contribute to Agile planning, and ensure secure, reliable platforms.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent relevant experience.
• 6+ years of software engineering experience with ServiceNow development and platform engineering.
• Strong experience with ServiceNow CMDB, Configuration Management, and ITOM capabilities.
• Hands-on experience with ITOM Discovery, Service Mapping, MID Servers, and Discovery troubleshooting.
• Experience implementing and supporting CSDM, preferably CSDM 5 or later.
• Experience improving CMDB governance, reconciliation, data quality, and operational adoption.
• Experience building and supporting integrations with enterprise platforms such as Workday, AWS, MuleSoft, Dynatrace, Tenable, and other cloud and operational systems.
• Experience with APM, TBM, ITSM, ITOM, ITAM, or related ServiceNow modules preferred.
• Strong understanding of enterprise infrastructure, cloud platforms, application architectures, and technology dependencies.
• Experience working in Agile delivery environments.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Demonstrated ability to lead technical initiatives and influence cross-functional teams.
• Experience mentoring software engineers and providing technical leadership within an Agile team.
• Strong understanding of software engineering best practices, testing, automation, CI/CD, and secure development principles.

Responsibilities

• Serve as technical lead for the enterprise ServiceNow CMDB, driving architecture, governance, and continuous improvement.
• Lead CMDB modernization efforts, including CSDM 5 alignment, data quality initiatives, and CMDB adoption.
• Design, develop, and maintain ServiceNow CMDB solutions, CI models, and relationship mappings.
• Lead ITOM Discovery and Service Mapping activities, including MID Server management, discovery tuning, troubleshooting, and optimization.
• Design and support integrations between ServiceNow and enterprise platforms such as Workday, AWS, MuleSoft, Dynatrace, Tenable, and other strategic systems.
• Support integration of CMDB data with APM and TBM platforms.
• Develop ServiceNow automations, workflows, configurations, custom applications, and platform enhancements.
• Partner with infrastructure, security, cloud, architecture, and application teams to establish a trusted system of record for enterprise technology services.
• Ensure solutions are scalable, secure, and aligned with enterprise architecture standards and best practices.
• Provide technical leadership, mentorship, code reviews, and guidance to engineers across the team.
• Participate in Agile planning, estimation, solution design, testing, and continuous improvement activities.

Skills

ServiceNow development

CMDB ITOM

Leadership mentoring

Agile delivery

Stakeholder management

Communication

Problem solving

CI/CD security

Education

Bachelor’s degree in CS/IS or equivalent

Tools

MID Server

Workday

AWS

MuleSoft

Dynatrace

Tenable

Job description

Our Story

Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business. The Senior Software Engineer - ServiceNow will provide technical leadership for Unum's ServiceNow platform, with a focus on Configuration Management, ITOM Discovery, Service Mapping, enterprise integrations, and data governance. This role will play a central part in a multi-year initiative to align ServiceNow with CSDM 5, improve service visibility and data quality, and integrate with strategic platforms including Application Portfolio Management (APM) and Technology Business Management (TBM) solutions. Working closely with Infrastructure, Cloud, Security, Architecture, and Application teams, this individual will design and implement scalable ServiceNow solutions, optimize Discovery and Service Mapping capabilities, and establish trusted technology and service relationships that support operational resilience, compliance, and business decision-making across the enterprise

The Role

Serve as the technical lead for the enterprise ServiceNow CMDB, driving architecture, governance, and continuous improvement. Lead CMDB modernization efforts, including CSDM 5 alignment, data quality initiatives, and CMDB adoption. Design, develop, and maintain ServiceNow CMDB solutions, CI models, and relationship mappings. Lead ITOM Discovery and Service Mapping activities, including MID Server management, discovery tuning, troubleshooting, and optimization. Design and support integrations between ServiceNow and enterprise platforms, including Workday, AWS, MuleSoft, Dynatrace, Tenable, monitoring tools, and other strategic systems. Support integration of CMDB data with Application Portfolio Management (APM) and Technology Business Management (TBM) platforms. Develop ServiceNow automations, workflows, configurations, custom applications, and platform enhancements. Partner with infrastructure, security, cloud, architecture, and application teams to establish a trusted system of record for enterprise technology services. Ensure solutions are scalable, secure, and aligned with enterprise architecture standards and best practices. Provide technical leadership, mentorship, code reviews, and guidance to engineers across the team. Participate in Agile planning, estimation, solution design, testing, and continuous improvement activities.

What you offer

• Bachelor's degree in Computer Science, Information Systems, or equivalent relevant experience.
• 6+ years of software engineering experience with ServiceNow development and platform engineering.
• Strong experience with ServiceNow CMDB, Configuration Management, and ITOM capabilities.
• Hands‑on experience with ITOM Discovery, Service Mapping, MID Servers, and Discovery troubleshooting.
• Experience implementing and supporting CSDM, preferably CSDM 5 or later.
• Experience improving CMDB governance, reconciliation, data quality, and operational adoption.
• Experience building and supporting integrations with enterprise platforms such as Workday, AWS, MuleSoft, Dynatrace, Tenable, and other cloud and operational systems.
• Experience with APM, TBM, ITSM, ITOM, ITAM, or related ServiceNow modules preferred.
• Strong understanding of enterprise infrastructure, cloud platforms, application architectures, and technology dependencies.
• Experience working in Agile delivery environments.
• Strong analytical, problem‑solving, communication, and stakeholder management skills.
• Demonstrated ability to lead technical initiatives and influence cross‑functional teams.
• Experience mentoring software engineers and providing technical leadership within an Agile team.
• Strong understanding of software engineering best practices, testing, automation, CI/CD, and secure development principles.

What We Offer

Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work‑life‑balance with flexible working arrangements (including hybrid) and initiatives in support of your well‑being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance‑based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.

• competitive compensation
• 25 days annual leave
• paid health insurance
• pension scheme
• annual performance‑based bonus
• paid maternity/paternity/adoptive leave
• reward programs
• an opportunity to engage with charity and community activities

Company

At Unum Group, we're a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years. Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services.

Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.

Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.