Service Technician - InHouse

Adecco Portugal; Munster; On-site; EUR 38,000 - 52,000; Full time

Job summary

PROMED is seeking a capable Service & Repair Technician to manage end-to-end repair activities in our Killorglin workshop, with occasional travel to customer locations. You will diagnose, repair, test, document, and quote for service work while ensuring safety and regulatory compliance.

A strong customer focus and teamwork are essential for success. You will collaborate with the Service Manager and cross-functional teams to deliver high-quality service within SLAs, maintaining a clean and

Qualifications

• 3rd level qualification in electronic engineering / mechatronics.
• Experience in a similar service/repair role.
• Strong customer focus and problem-solving skills.
• Excellent communication and interpersonal abilities.
• High safety awareness.

Responsibilities

• Manage service and repair requests through the full lifecycle.
• Provide professional customer-focused technical support.
• Deliver service within SLAs in-house and on-site.
• Prepare repair quotations and maintain records in ERP.
• Ensure safety, calibration, and quality in workshop.
• Collaborate with sales and customer service for seamless service.

Skills

Customer focus

Problem solving

Communication

Team player

Integrity

Safety awareness

Self-motivation

Organization

Education

Bachelor's degree in electronic engineering or mechatronics

Tools

CRM/ERP software

Microsoft Office

Job description

In this role you will be responsible for the effective delivery of the company's service and repair activities, ensuring that customer equipment is assessed, maintained, repaired, tested and documented to the required standards. The role is focused on providing an excellent customer experience while working closely with the Service Manager and colleagues to uphold service quality, operational efficiency, safety and regulatory compliance. The role is primarily based in the company's in-house service workshop in Killorglin. Occasional travel to customer locations may be required to support installations, servicing, demonstrations, training or operational cover.

What are the key requirements?

• 1. Manage allocated service and repair requests through the full repair lifecycle, including:
  • Initial technical diagnosis,
  • Arranging or supporting the return of equipment,
  • Inspection and assessment,
  • Identification of parts and work required,
  • Preparation of repair quotations,
  • Completion of approved repairs,
  • Functional and safety testing, where applicable,
  • Documentation of work completed,
  • Customer communication,
  • Return or appropriate disposition of equipment.
• 2. Provide a professional, responsive and customer-focused service to the company's customers and colleagues, offering technical support by telephone, email and in person as required.
• 3. Deliver high-quality service and repair within agreed SLAs to the company's customers, both in-house and on-site.
• 4. Provide product demonstrations, user guidance and service support to customers, the Sales team and other company departments.
• 5. Prepare quotations for service and repair work. Maintain the accuracy of the customer service records in ERP.
• 6. Maintain a safe, clean, organised and professional workshop environment, including appropriate control and storage of tools, equipment, parts and customer devices.
• 7. Work closely with other departments, such as sales and customer service, to ensure a seamless customer experience and effective cross-functional initiatives.
• 8. Ensure all service activities comply with company policies, industry regulations, and ethical standards.
• 9. Ensure timely and accurate completion of service requests, procedures and documentation, maintaining high attention to detail and quality. Ensure workshop equipment is within calibration and fit for purpose.

Duties & Responsibilities:

• Actively participate in the achievement of personal and team objectives.
• Liaise and cooperate with all relevant departments to the role.
• To comply with health and safety responsibilities as outlined in the company's health and safety statement at all times.
• Maintain a high standard of housekeeping at all times with focus on end to end service call process and a clean work environment.
• To demonstrate accountability for your ongoing personal and professional development by working in partnership with the company and actively pursuing opportunities to expand your capabilities and effectiveness.
• As part of the PROMED team work towards maintaining Quality Management System, ISO accreditation and any other relevant accreditations.

What are the qualifications and experience required?

• 3rd level qualification in electronic engineering / mechatronics;
• Previous experience in a similar role.
• Strong customer focus.
• Excellent problem solving skills.
• Electro-Mechanical background.lti>
• Proficiency in CRM/ERP software and Microsoft Office Suite.
• High level of integrity and professionalism.
• Ability to work on own initiative and as part of a team.
• Excellent communication and interpersonal skills.
• High level of safety awareness.
• Flexibility and adaptability are essential

What are the personal requirements for the role?

• A proven track record in customer support and logical troubleshooting techniques;
• Ability to work independently with minimal day to day direction;
• Strong work and quality standards;
• Highly organised - able to prioritise and plan;lti>
• Strong customer ethos with the ability to develop trusted customer relationships;
• High level of flexibility to ensure the delivery of an effective service to the company's customers;
• Full, clean driving licence.

Desired Skills and Experience

• Service
• Repair
• Diagnosis
• Electro-Mechanical
• Mechatronics
• Electronic
• Troubleshooting