Service & Sales Assistant at Yugo

Yugo; Dublin; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary with annual bonus

5 weeks' annual leave

YuDay paid day off each year

Subsidised Health care & EAP

Cycle to work scheme

Social events and more

Job summary

Yugo in Dublin is seeking a Service & Sales Assistant to join our on-site team. You will be the first point of contact for residents and visitors, handling queries with empathy and professionalism while supporting sales and marketing plans.

The role includes maintaining the student database and organising engaging resident events. Based in Central Dublin, the position is full-time, 40 hours per week, Monday to Friday, with occasional evenings or weekends during peak times.

Qualifications

• Great customer service and communication skills.
• Ability to engage with people at all levels and be personable.
• Proactive, well-organised and able to handle multiple tasks.

Responsibilities

• Provide friendly and professional customer service to students living in residences.
• Respond effectively to customer queries, issues and incidents and escalate when needed.
• Get involved in sales and marketing activities to ensure residences are full and marketing channels are used fully.
• Follow and implement operating procedures.
• Ensure safety and welfare of all residents.
• Organise and communicate social events for residents.

Skills

Customer service

Communication skills

Proactive problem solving

Organised / multitasking

MS Office

Resilience and adaptability

Cultural diversity awareness

Tools

MS Office

Job description

Service & Sales Assistant at Yugo in Dublin, D, IE

This Full time on site position offers great opportunities for career growth.

Yugo Dominick Place, 40 hours per week Monday to Friday with occasional evening/weekend work during peak times, €33,072 per annum, Central Dublin.

As the Sales & Service Associate, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents - there will be lots to keep you busy!

Responsibilities

• Provide a friendly and professional customer service to students living in the residences
• Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
• Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
• Follow and implement all our operating procedures
• Ensure that the safety and welfare of all our residents is always maintained
• Organise and communicate social events for residents
• Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters

Requirements

• Great customer service and communication skills, being able to effectively engage with people at all levels
• Be super personable and have a genuine passion for engaging with people
• Ability to be proactive with strong problem-solving skills
• Be really organised and able to spin lots of plates at once (metaphorical plates!)
• Good working knowledge of MS packages
• Resilience and adaptability, as well as a great cultural diversity awareness

Benefits

• Competitive salary with annual discretionary bonus
• 5 weeks' annual leave
• Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
• Subsidised Health care & employee assistant program
• Cycle to work scheme
• Social events and more!

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you.