Service & Sales Assistant

Yugo USA LLC.; Cork; Hybrid; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Annual bonus

5 weeks annual leave

YuDay

Healthcare

Cycle to work

Social events

Job summary

Yugo Lee Point in Cork, Ireland, is seeking a friendly Sales & Service Associate to join our state‑of‑the‑art student accommodation team. The role is 20 hours per week with evenings and weekend shifts, and offers €15,600 per annum.

You will be the first point of contact for residents and visitors, handling queries with empathy, supporting sales/marketing plans, maintaining the resident database, and organizing engaging social events for residents.

Qualifications

• Excellent customer service and communication skills.
• Ability to engage with people at all levels with empathy.
• Proactive problem-solving mindset and strong organisational skills.
• Comfortable handling multiple tasks simultaneously.
• MS Office proficiency for daily operations.
• Demonstrated adaptability in a diverse environment.

Responsibilities

• Provide friendly, professional customer service to residents.
• Respond effectively to queries, complaints, incidents, and escalate when needed.
• Assist in sales and marketing activities to keep residences full.
• Follow and implement operating procedures.
• Ensure safety and welfare of residents.
• Organise social events for residents.

Skills

Customer service

Communication

People engagement

Problem solving

Organization

Cultural awareness

MS Office

Tools

MS Office

Job description

• Yugo Lee Point
• 20 hours per week
• Mostly evening and weekend shifts but flexibility required
• €15,600 per annum
• Central Cork

We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of Cork.

As the Sales & Service Associate, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents - there will be lots to keep you busy!

Here’s what you’ll do:

• Provide a friendly and professional customer service to students living in the residences
• Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
• Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
• Follow and implement all our operating procedures
• Ensure that the safety and welfare of all our residents is always maintained
• Organise and communicate social events for residents
• Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.

Here’s what you’ll need:

• Great customer service and communication skills, being able to effectively engage with people at all levels
• Be super personable and have a genuine passion for engaging with people
• Ability to be proactive with strong problem-solving skills
• Be really organised and able to spin lots of plates at once (metaphorical plates!)
• Good working knowledge of MS packages
• Resilience and adaptability, as well as a great cultural diversity awareness

And the benefits? Well apart from working with an amazing team of people you will also receive:

• Competitive salary with annual discretionary bonus
• 5 weeks' annual leave
• Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
• Subsidised Health care & employee assistant program
• Cycle to work scheme.
• Social events and more!

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you.