Service Manager, Stanhope Green and Stepdown Programme, Dublin

Focus Ireland; Dublin; On-site; EUR 65,000 - 95,000; Full time

Job summary

Focus Ireland in Dublin seeks a Service Manager for Stanhope Green and the Stepdown Programme to lead two projects within homelessness services. The role involves managing housing, tenancy, and wrap-around supports, with collaboration across partners including HSE.

You will supervise teams, monitor budgets, ensure policy compliance, and drive service improvements while maintaining strong community and stakeholder links.

Qualifications

• A third-level qualification in social care or CORU registered social care worker.
• Minimum 3 years experience in service management.
• Experience of needs assessment, support planning, case management and housing.
• Commitment to work in partnership with parents/guardians and children.
• Excellent communication skills.
• Experience of service planning and development.
• Full clean driver's licence.

Responsibilities

• Work within Focus Ireland's framework, values, and objectives under guidance of the Line Manager.
• Provide leadership and support to teams delivering Housing, Tenancy and Community Sustainment Services and Stepdown Services.
• Deliver supervision, performance management, and staff development.
• Ensure compliance with organisational policies, including child protection, complaints, confidentiality, H&S, housing, and HR.
• Monitor and update policies to ensure high-quality service delivery.
• Keep the Line Manager informed of trends, legal changes, and service developments.
• Manage day-to-day project budgets and communicate budget needs to the Line Manager.
• Coordinate referrals and allocate case workers to meet service needs.
• Ensure accurate record-keeping, data collection, and timely database updates.
• Develop relationships with external agencies and stakeholders.
• Participate in supervision, training, and team/agency meetings.
• Prepare monthly project reports and contribute to reviews and improvements.
• Participate in on-call service and take on additional duties as assigned.

Skills

Communication skills

Partnership working

Staff supervision

Budget management

Needs assessment

Service planning

Driver's licence

Education

Degree in social care or CORU registered

Job description

Service Manager, Stanhope Green, and Stepdown Programme Dublin

Location: Dublin

Contract: Full Time, Permanent

The purpose of this role is to manager 2 projects including Long Term Housing, and HSE Stepdown service. The Stanhope Green community is an integral part of the DRHE's LTSA network providing wrap around support to vulnerable adults exiting homelessness, particularly those with health support needs is part of our wider hub of housing services nationally.

Long Term Housing :Provides long term homes alongside onsite wrap around support for single adults and families who have experiences homelessness.

Stepdown Service: In partnership with the HSE the service works with adults in recovery with the goal to move people out of homelessness in addition to their specialist functions.

What you will do:

• Work within the framework, values, and objectives of Focus Ireland, under the guidance and supervision of the Line Manager.

• Provide leadership, direction, and support to teams delivering Housing Services, Tenancy and Community Sustainment Services and Stepdown Services.

• Deliver regular supervision, performance management, and staff support, while promoting ongoing training, development, and best practice.

• Ensure compliance with all organisational policies and procedures, including child protection, complaints, confidentiality, health and safety, housing, and human resources policies.

• Monitor, review, and update policies and procedures regularly to ensure effective and high-quality service delivery.

• Keep the Line Manager informed of emerging trends, patterns, legislative changes, and service developments, and remain flexible to future organisational changes.

• Manage day-to-day project budgets and regularly identify and communicate budget requirements to the Line Manager.

• Coordinate referrals to services and allocate case workers appropriately to meet service needs.

• Ensure accurate record-keeping, data collection, statistical reporting, and the timely updating of databases by all staff.

• Develop and maintain effective working relationships with relevant external agencies and stakeholders.

• Participate in regular supervision with the Line Manager, attend relevant training, and contribute to Team, Project, and Agency meetings.

• Prepare monthly project reports, participate in project reviews and evaluations, and implement improvements arising from these processes.

• Participate in the on-call service, monitor its effectiveness, contribute to its development, and undertake any other duties assigned by the Line Manager or Director.

What you will need:

• A Third Level qualification at degree level in the area of social care i.e. youth work, social studies, addiction, psychology, etc and/or be a CORU registered Social Care Worker

• Minimum 3 years experience in service management

• Extensive experience of needs assessment, support planning, case management and housing.

• Be committed to work in partnership with parents/guardians and children.

• Excellent communication skills.

• Experience of service planning and development.

• Full clean drivers licence.

Focus Ireland is an equal opportunities employer