Service Manager, Women’s Outlook Programme, Dublin

Focus Ireland; Dublin; On-site; EUR 65,000 - 80,000; Full time

Job summary

The Service Manager for the Women's Outlook Programme in Dublin oversees daily operations and development, leading the team and working with the Irish Prison Service and Probation Service to improve outcomes for customers.

We seek a degree in social care (or CORU registered) with at least 3 years of management experience, strong supervision, needs assessment and case management skills, and the ability to drive service planning, documentation and stakeholder collaboration.

Qualifications

• Degree in social care or CORU registered Social Care Worker.
• Minimum 3 years management/leadership experience.
• Proven experience providing staff supervision.
• Extensive experience of needs assessment and case management.
• Excellent communication and relationship building skills.
• Ability to work on own initiative.
• Experience of service planning and development.
• Computer literacy.

Responsibilities

• Lead the Women's Outlook Team and provide supervision, direction and oversight.
• Oversee compliance with policies and procedures, including safeguarding and health and safety.
• Collaborate with partner agencies (Irish Prison Service and Probation Service) and stakeholders.
• Monitor service delivery, review policies and update practices as required.
• Prepare monthly reports and contribute to service development and improvement.
• Manage resources and day-to-day budgets; communicate needs to line manager.
• Maintain accurate records and data management across the project databases.
• Support on-call duties and contribute to wider Stanhope Green Service as required.

Skills

Leadership

Staff supervision

Communication

Relationship building

Digital literacy

Education

Degree in social care or CORU registered

Tools

Computer literacy

Job description

Service Manager, Women's Outlook Programme, Dublin

Location: Dublin

Contract: Full Time, Permanent

The Women's Outlook Programme, run in collaboration with the Irish Prison Service and Probation Service, aims to support rehabilitation and improve opportunities for reintegration for women after their release from prison or while on community probation by offering alternative supported accommodation. The role of the Service Manager is to oversee the effective operation and development of the programme, work closely with key stakeholders and to support the team to achieve positive outcomes for our customers.

What you will do:

• Work within the overall objectives, policies and procedures of Focus Ireland, the Women's Outlook Programme, and in partnership with the Irish Prison Service and Probation Service.
• Provide leadership, direction and operational oversight to the Women's Outlook Team, under the supervision of the line manager.
• Deliver regular supervision, support and performance management to team members, promoting staff welfare, development and best practice.
• Ensure compliance with all organisational policies and procedures, including child protection, complaints, confidentiality, health and safety, housing and human resources.
• Regularly review and update policies, procedures and service delivery practices to ensure effectiveness and compliance with legislative and organisational requirements.
• Monitor emerging trends, service needs and legislative changes, consulting with the line manager to support policy development and service improvement.
• Manage project resources and day-to-day budgets, identifying and communicating budgetary requirements to the line manager.
• Oversee referrals, case allocation and service coordination, ensuring appropriate and effective support delivery.
• Ensure accurate record-keeping, data management, statistical reporting and the regular maintenance of project databases by all staff.
• Develop and maintain effective working relationships with external agencies and stakeholders, contributing to integrated service delivery.
• Prepare monthly reports, participate in project reviews, evaluations, training and meetings, and implement improvements arising from these activities.
• Contribute to the development of the wider Stanhope Green Service, participate in the on-call service, and undertake additional duties as required by the line manager or Director.

What you will need:

• A Third Level qualification at degree level in the area of social care i.e. youth work, social studies, addiction, psychology, etc and/or be a CORU registered Social Care Worker.
• Minimum 3 years management/leadership experience.
• Proven experience of providing staff supervision.
• Extensive experience of needs assessment and case management.
• Excellent communication and relationship building skills.
• Be able to work on own initiative.
• Experience of service planning and development.
• Computer literacy.

Focus Ireland is an equal opportunities employer