Service Manager -Fulltime

Three Steps; Navan; On-site; EUR 65,000 - 77,000; Full time

Benefits offered by this job

Onsite parking

Independent Employee Assistance

Training programme

Flexible contracts

Competitive pay

Enhanced annual leave

Paid sick leave

Job summary

Three Steps is seeking an experienced Service Manager to oversee our Children’s Residential and Disability Services. You will lead up to five residential centres, support Centre Managers and care teams, and ensure safe, person-centred and professionally informed care.

You will play a key role in safeguarding, regulatory compliance and continuous service improvement, while collaborating with families and external professionals to deliver positive outcomes for vulnerable children, young people and

Qualifications

• Level 8 degree in Social Care with minimum three years of management experience in Children's Residential Care or Disability Services.
• Level 7 qualification in Social Care with a management qualification and minimum three years of management experience.

Responsibilities

• Provide leadership, management and operational oversight across up to five residential centres.
• Line manage, supervise and support Centre Managers and their care teams.
• Ensure safe, effective and person-centred care in accordance with individual Programmes of Care.
• Maintain compliance with legislation, HIQA standards and organisational policies.
• Oversee safeguarding, child protection, risk management, incident reporting and complaints procedures.
• Support recruitment, staff development and performance management.
• Ensure appropriate staffing levels, rosters and allocation of resources.
• Monitor service quality, inspection readiness and drive continuous improvement.
• Work collaboratively with families, external professionals and relevant stakeholders.
• Participate in strategic service planning and on-call roster management.

Skills

Leadership

Regulatory awareness

Communication

Organisational skills

Driving licence

Education

Level 8 degree in Social Care

Level 7 qualification in Social Care with management qualification

Job description

Service Manager – Children's Residential & Disability Services

Company: Three Steps
Location: Three Steps Head Office, with regular travel to residential centres
Reporting To: Director of Care

Job Details

Three Steps is seeking an experienced and dedicated Service Manager to oversee the delivery of high-quality care across our Children's Residential and Disability Services.

This is a key leadership position, responsible for line managing up to five residential centres, supporting Centre Managers and care teams, and ensuring the delivery of safe, compassionate, person-centred and professionally informed care.

The successful candidate will play an important role in maintaining high standards of care, safeguarding children, young people and adults, ensuring regulatory compliance and supporting the ongoing development of our services.

Key Responsibilities

• Provide leadership, management and operational oversight across up to five residential centres.
• Line manage, supervise and support Centre Managers and their care teams.
• Ensure safe, effective and person-centred care in accordance with individual Programmes of Care.
• Maintain compliance with relevant legislation, regulations, HIQA standards and organisational policies.
• Oversee safeguarding, child protection, risk management, incident reporting and complaints procedures.
• Support recruitment, staff development, professional supervision and performance management.
• Ensure appropriate staffing levels, rosters and effective allocation of resources.
• Monitor service quality, maintain inspection readiness and drive continuous improvement.
• Work collaboratively with families, external professionals and relevant stakeholders.
• Participate in strategic service planning and the management on-call roster.

Qualifications & Experience

Candidates must have either:

• A Level 8 degree in Social Care and a minimum of three years' management experience in Children's Residential Care or Disability Services.

OR

• A Level 7 qualification in Social Care, a relevant management qualification suitable for a health or social care setting, and a minimum of three years' management experience in Children's Residential Care or Disability Services.

Exceptional candidates who do not meet all the above criteria may be considered at the discretion of the CEO.

Additional Requirements

• Strong leadership, communication and organisational skills.
• Sound knowledge of safeguarding, care standards and regulatory requirements.
• Ability to manage multiple services and support multidisciplinary teams.
• Full, clean manual driving licence.
• Eligibility to work in Ireland.
• Fluent written and spoken English.
• Flexibility to travel and participate in a management on-call roster.

Join Three Steps

If you are a committed and experienced Social Care professional with strong leadership skills and a passion for delivering high-quality residential care, we welcome your application.

About The Role

Three Steps is seeking an experienced, passionate and dedicated Service Manager to join our management team, supporting the delivery of high-quality care across our Children's Residential and Disability Services.

Reporting directly to the Director of Care, the successful candidate will be responsible for the operational oversight and line management of up to five residential centres, providing leadership, guidance and support to Centre Managers and their care teams.

The Service Manager will play a key role in ensuring that children, young people and adults receive safe, compassionate, person-centred and professionally informed care. This includes promoting their rights, wellbeing, independence and personal development while ensuring that individual needs and goals remain at the heart of service delivery.

The role involves maintaining high standards of care practice, safeguarding, regulatory compliance, staff development and operational performance. The successful candidate will work collaboratively with Centre Managers, care teams, families and external professionals to promote positive outcomes and continuous service improvement.

This is an exciting opportunity for an experienced Social Care professional with strong leadership skills, sound professional judgement and a genuine commitment to making a positive difference in the lives of vulnerable children, young people and adults.

The position is based at Three Steps Head Office, with regular travel to residential centres and participation in the management on-call roster.

Skills Needed

Audit Regulation Awareness

About The Company

At Three Steps, our mission is to provide professional, trauma-informed residential care that respects the uniqueness and potential of every person we support.

We operate multiple centres for children and young people in care, as well as for children, young people and adults with disability, all underpinned by experienced clinicians and a values-driven care team.

We work collaboratively with partners across health and social services to create personalised care plans that help individuals build resilience, develop new skills and prepare for positive futures.

Every day, we strive to combine high-quality care with dignity, respect and opportunity, focusing on meaningful outcomes both now and for the long term.

Company Culture

Our culture is built on respect, empathy and teamwork.

We believe that great care starts with a supportive, collaborative team environment where people feel empowered to bring their best selves to work.

At Three Steps, we encourage open communication, shared learning and mutual respect across every role — whether you’re directly supporting residents, managing services, or providing clinical guidance.

We place strong emphasis on professional development and team wellbeing, creating a workplace where staff are listened to, supported and encouraged to grow.

Together, we celebrate success, reflect on challenges and work as one team to deliver care that places people at the centre.

Company Benefits

We invest in our people because we know that high-quality care depends on a supported, confident team.

At Three Steps, you’ll benefit from a comprehensive training programme, a thorough induction and structured professional supervision to build your skills and confidence.

We offer strong team support systems, including an Independent Employee Assistance Programme to support your wellbeing.

Staff receive competitive pay, enhanced annual leave for long-serving team members, paid sick leave, and onsite parking.

We also provide flexible contract options — including full-time, part-time or relief roles — to suit your availability and lifestyle while supporting your career progression.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Culture of recognition, On the job learning, Progression opportunities

Salary

€65,000.00 - €77,000.00 per year