Service Manager

Positive Futures; Dundalk; Sur place; EUR 57 000 - 70 000; Plein temps

Avantages offerts par ce poste

Vacation

Paid time off

Retirement plan and/or pension

Employee development programs

Wellbeing Scheme

Progression opportunities

Résumé du poste

Positive Futures is seeking a Service Manager to lead a high-quality, person-centred service and inspire a team to deliver exceptional support. You will champion the organisation’s POSITIVE values and collaborate with health services and families to enhance community living for people with disabilities.

The role requires at least 3 years in operational management, a relevant accredited qualification, and a valid driving licence.

Qualifications

• 3+ years in an operational management capacity with supervision of staff/volunteers.
• Experience in financial management and budget oversight.
• Accredited qualification in social care or related field (see above).
• Accredited qualification in health or social care management.

Responsabilités

• Lead a motivated, values-driven team reflecting Positive Futures' vision.
• Ensure services are safely staffed, well managed and budget-compliant.
• Promote Inclusion, Innovation, Expertise, Opportunities and Tenacity.
• Ensure HIQA, HSE, health and safety regulations and policies are followed.
• Monitor quality and lead improvement plans.
• Manage risk with robust systems and risk registers.
• Collaborate with HSE, multidisciplinary teams, families and stakeholders.
• Oversee person-centered assessments and support plans.
• Develop efficient service systems and processes.

Formation

Accredited qualification in social care, allied health or related field

Accredited qualification in health or social care management

Description du poste

Be the Leader Who Helps Create Positive Futures, we are positive about people. Every day, we support people with learning disabilities, autism and acquired brain injury to live full, meaningful lives of their choosing. Our people are at the heart of everything we do, and we're looking for an exceptional Service Manager who shares our vision and values.

This is more than a management role. It's an opportunity to lead with purpose, inspire others, and create opportunities that enable people to thrive. As a Service Manager, you will lead and develop a high-quality, person-centred service that supports people to achieve their goals, realise their aspirations and live valued lives within their communities. You'll provide strong leadership to your team, champion best practice, and ensure everyone receives the exceptional support they deserve.

You'll embody our POSITIVE values every day: People First by placing the people we support at the centre of every decision Opportunities by helping individuals achieve their ambitions and reach their potential Innovation by embracing creative approaches and continuous improvement Inclusion by building strong, supportive and respectful relationships Tenacious by overcoming challenges and making the impossible possible Expertise by striving for excellence in everything you do.

About The Role

As a Service Manager, you will lead a high-quality, person-centred service where People First is more than a value, it's at the heart of everything we do. You will inspire your team, drive excellence, and create opportunities for people to live full and meaningful lives.

Key Responsibilities

• Lead and develop a motivated, values-driven team, ensuring Positive Futures' vision and values are reflected in everyday practice.
• Ensure services are safely staffed, effectively managed and delivered within budget.
• Promote a culture of Inclusion, Innovation, Expertise, Opportunities and Tenacity across the service.
• Ensure compliance with HIQA, HSE, Health & Safety requirements and all relevant legislation, regulations and organisational policies.
• Monitor service quality, lead continuous improvement initiatives and oversee Quality Improvement Plans.
• Manage risk effectively, maintaining robust systems and service risk registers.
• Work collaboratively with the HSE, multidisciplinary teams, families and stakeholders to support service development and growth.
• Oversee person-centred assessments, support plans and portfolios that enable people to live as independently as possible.
• Support the development of efficient service systems, resources and operational processes.

What Success Looks Like

You’ll create an environment where people are supported to achieve their goals, staff feel valued and empowered, quality standards are consistently exceeded, and Positive Futures continues to make a meaningful difference in people's lives every day.

We are an equal opportunity employer and welcome applications from all sections of the community regardless of religious belief; political opinion; sex; sexual orientation; marital or civil partnership status; racial group; age; disability

Required Criteria

• A minimum of 3 years relevant experience in an operational management capacity, which must include the supervision of staff / volunteers and financial management.
• Hold an accredited qualification in social care, allied health or related field, registered with the appropriate professional body.
• Hold an accredited qualification in health or social care management.
• Full valid Irish/UK/EU driving licence with access to a car insured for business purposes.

About The Company

Founded in 1995, Positive Futures has spent 30 years supporting people with learning disabilities, acquired brain injury and autism to live full, meaningful lives as valued members of their communities across Northern Ireland. At Positive Futures, we foster a culture of respect, innovation and empowerment. We believe in putting people first—both those we support and our staff. We create environments where colleagues feel valued, where ideas for improvement are welcomed, and where continuous learning is encouraged. We support staff to grow professionally and personally, and we emphasise collaboration, listening and trust. Working with us means being part of a team that genuinely cares, is proactive in shaping futures and embraces the possibility in every situation. With services and teams located across Northern Ireland, we continue to work alongside individuals, families and communities to create opportunities, break down barriers and transform lives.

Company Culture

• People First -Our people are at the heart of everything we do
• Opportunities - We seek out opportunities that enrich lives and empower people
• Sustainability - We strive for positive social, economic and environmental benefits for now and in the future
• Innovation - We embrace creativity and continuous learning to reimagine and refine our unique person-centred support.
• Tenacious - We don't give up - we believe in making the impossible, possible
• Inclusion - Our staff and people we support are our strength, we listen and learn together
• Value for Money - Delivering impactful, life changing results with efficiency and integrity
• Expertise - We look beyond limitations in our pursuit of excellence

Company Benefits

• Vacation
• Paid time off
• Paid sick days
• Retirement plan and/or pension
• Employee development programs
• A diversity program
• Competitive salary
• Employee Assistance Scheme
• Wellbeing Scheme
• Work With Charities
• Social Opportunities
• Annual performance review
• On the job learning
• Progression opportunities
• Bereavement leave
• Company Mileage & Expenses

Salary €57,325.00 - €70,034.00 per year