RESIDENTIAL SERVICES MANAGER/ Team Lead

The Rehab Group; Sligo; On-site; EUR 67,000 - 72,000; Part time

Benefits offered by this job

Company Pension Scheme

Paid maternity/paternity/adoptionleave

Educational leave

27 days annual leave & Christmas Eve

Bike to work scheme

Tax saver travel scheme

Income protection

Unpaid leave

Health and Wellbeing programme

Digital Doctor

Financial support for studying and gap

Long Service Reward Scheme

Sick leave

Employee Assistance Programme (EAP)

Job summary

The Rehab Group is seeking a highly capable Residential Service Manager Cat 2 and a Team Leader for the West and North West Region in an Ireland-wide network. This role carries responsibility for the daily management of two designated residential centres, ensuring high-quality, responsive, and sustainable services in line with HIQA regulations and relevant laws.

The PIC will lead a diverse team, manage stakeholder relationships, and drive continuous improvement while safeguarding residents.

Qualifications

• Third-level qualification (NFQ7) in Health and Social Care management.
• Minimum of 3 years’ management or supervisory experience in health or social care.
• Experience ensuring services comply with HIQA regulations.
• Operational knowledge of HIQA and relevant legislation, policies and procedures.

Responsibilities

• Ensure the service delivered meets the identified needs and wishes of the people we support; including management and analysis of complaints.
• Promote a culture of continuous improvement with shared learning and best practice.
• Lead operational staff to embed robust people management and a cross-functional team ethos.
• Ensure quality and safety across services, adhering to internal and external standards and regulatory bodies.

Skills

Management experience

HIQA regulations knowledge

People leadership

Education

NFQ7 Health and Social Care management

Job description

We are an independent voluntary organisation providing services and support for people with disabilities and their families for more than 70 years. Our work positively impacts the lives of over 12,000 people with disabilities, equipping them with the confidence, skills, and self-belief to achieve their expressed goals

We Welcome All Backgrounds and Abilities!

We are an inclusive employer and encourage applicants from diverse backgrounds, including those with different abilities.

We are committed to providing an inclusive and accessible work environment for all individuals. If you require any reasonable accommodations during the application process or once employed, please let us know. Examples of accommodations we can provide include modified workstations, flexible work hours, assistive technologies, or adjustments to communication methods during interviews or in the workplace. Our goal is to ensure that all candidates and employees have the support they need to succeed in their roles.

Residential Service Manager Cat 2 (Person in Charge) / Team Leader

West and North West Region

Residential Service Manager Permanent Contract 15.6 hours

Team Leader Permanent Contract 23.4 hours

Total Hours: 39

Job Purpose

The post holder has responsibility for the daily management of all aspects of operational delivery of the residential services for two designated centres.

The holder will also be the nominated Person in Charge and will ensure the provision of high quality, responsive and sustainable services in accordance with HIQA regulations and relevant legislation (including Safeguarding of vulnerable adults 2014 and Trust in Care 2005).

The individual will have responsibility for the management of relationships with key stakeholders; these relationships will be managed in close collaboration with the ISM.

The Residential Services Manager is responsible for the leadership of the team and co-ordination/direction of the activities within their services.

The Residential Services Manager is in charge of a designated Centre as the appointed person in charge (PIC).

The Residential Services Manager is responsible for the safeguarding and protection of all residents tenant in the service.

The post holder will identify and implement an integrated approach to service delivery across the Group’s suite of services in their network area.

Minimum Education & Skills required

• An appropriate third level qualification or equivalent (NFQ7) in Health and Social Care management.
• A minimum of 3 years’ experience in management or supervisory role in the area of health or social care.
• Experience of ensuring services are run in accordance with HIQA regulations
• Demonstrable and operational knowledge of HIQA and relevant legislation, policies and procedures

Job Duties & Responsibilities

• Ensure that the service deliveredmeets the identified needs and wishes of the people that we support; allowing for active participation and engagement, including the management and analysis of complaints
• Actively promote a culture of continuous improvementwhere shared learning opportunities are optimised and national/international best practice is embedded at the earliest opportunity. This will be achieved through working in collaboration with colleagues across Group.
• Lead and direct operational staffwithin services to ensure that robust people management principles are embedded so as to foster a strong a strong cross-functional team working ethos; identification and development of emerging talent; development of a performance management culture; as well as clear communication of the team’s progress in meeting its performance objectives working closely with the ISM.
• Ensure that quality and safety is at the forefront of service provisionand the services delivered across the services adhere to internal and external quality and registration standards. This will be measured through participation compliance with all relevant service evaluation mechanisms applicable within services arrangements and external regulatory bodies. This will be achieved through close working with colleagues from the Quality and Governance division.

Additional requirements

• Hold a full, clean driving license.
• Be action orientated; enjoying working hard and seeking challenges with an ability to act and react as required, even in circumstances of limited/incomplete information
• Be flexible regarding working hours and travel in order to meet the operational needs of the service and organisation.
• Flexibly adapt to take on other reasonable duties/projects if required by the ISM

Residential Service Manager Cat 2 Salary starting from point 1 €67,448.43 to point 5 €71,752.15 (pro rata) and issubject to experience and qualification.

Team Leader Salary starting from point 1 €47,702.35 to point 7 €54,938.81 (pro rata) and issubject to experience and qualification.

What We Offer:

• Company Pension Scheme
• Paid maternity/paternity/adoption leave
• Educational leave
• 27 days annual leave & Christmas Eve
• Bike to work scheme
• Tax saver travel scheme
• Income protection
• Unpaid leave
• Health and Wellbeing programme
• Digital Doctor
• Financial support for studying and study leave
• Long Service Reward Scheme
• Sick leave
• Employee Assistance Programme (EAP)

These duties and responsibilities are a reflection of the present service requirements and may be subject to review and amendment to meet the changing needs of the services.

The Rehab Group is an equal opportunity employer