Service Manager

Red Chair Recruitment; Munster; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Base salary

Yearly bonus

Pension

Life cover

Additional perks

Job summary

A Service Manager position in County Kerry is available through Red Chair Recruitment. The role leads a service engineering team, ensures excellent service delivery, meets performance targets, and maintains compliance.

The ideal candidate will collaborate with the Technical Lead to uphold service quality and drive improvements in processes and customer satisfaction. This is a full-time, hybrid role with a flexible weekly schedule.

Qualifications

• Engineering or business qualification.
• 2+ years leadership in a services business.
• Strong leadership experience.

Responsibilities

• Manage the Service Team.
• Maintain high-performance service processes & implement improvements.
• Build and maintain relationships with key clients and provide tailored solutions.
• Ensure service delivery performance meets customer expectations and drives demand.
• Deliver service improvements on time and within budget.
• Lead staff recruitment, performance appraisals, training and mentoring.

Skills

Leadership

Customer service

Service management

Team management

Education

Engineering or Business degree

Job description

We are hiring a Service Manager for our client in County Kerry. This role involves managing Engineering Service Team of 12 people, ensuring excellent customer service, meeting performance targets, and maintaining compliance. The ideal candidate will have an engineering background and collaborate with the Technical Lead to uphold service quality and drive improvements. This is a full-time position with a hybrid working week option offered.

Responsibilities:

• Management of the Service Team
• Responsible for maintaining high-performance levels of service-related processes and the ability to implement improvements where necessary
• Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
• Responsible for Service delivery performance, meeting customer expectations and driving future demand
• Responsible for delivery of Service improvements, ensuring that actions are implemented on time and within budget
• Leading people management, including staff recruitment and retention, performance appraisals, training and mentoring

Qualifications and experiences:

• Qualification in Engineering or business.
• Minimum of 2+ years previous experience in leading a services business, ideally within the Engineering, IT, Service or Medical Devices or Professional Services Industries.
• Strong leadership experience.

This is a full-time position with a hybrid working week. A base salary along with yearly bonus, pension, life cover and additional perks are offered.

• base salary
• yearly bonus
• pension
• life cover
• additional perks