Service Manager

BMS Performance Ireland; Cork; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Annual Bonus

Company Vehicle

Laptop

Flexible Working Hours

Job summary

BMS Performance Ireland is seeking a Service Manager to build and grow its service division in Cork. You will lead the service engineers, technicians and apprentices, and develop structured maintenance programs with recurring revenue.

The role combines commercial oversight with hands-on leadership, working with sales to identify opportunities, implement KPIs and drive improvements. Based in Cork with workshop/office focus and some site visits, it offers a competitive bonus and company vehicle.

Qualifications

• Experience managing maintenance or service teams.
• Strong leadership and people management skills.
• Experience in pharmaceutical, manufacturing environments.
• Knowledge of pumps, valves or process equipment would be advantageous.
• Strong commercial awareness and business acumen.

Responsibilities

• Lead and grow the service department.
• Develop maintenance strategies and service contracts.
• Manage resource planning and scheduling.
• Develop recurring revenue streams.
• Drive continuous improvement in service operations.
• Manage budgets and recruitment.

Skills

People management

Leadership

Commercial awareness

Customer liaison

Strategic planning

Change management

Job description

• New leadership role with responsibility for building and growing a service division
• Manage service operations across pumps, valves, seals and process equipment
• Excellent opportunity for a Maintenance Manager or Service Manager from industry
• Strong mix of commercial, operational and people management responsibilities
• Long-term progression opportunity within a well-established engineering business

The Company

Our client is a leading supplier of flow technology and process equipment solutions, supporting customers across the pharmaceutical, life sciences, industrial manufacturing and process sectors throughout Ireland.

With a strong reputation for technical expertise and customer service, the business is now investing heavily in the growth of its service offering. As a result, they are looking to appoint a Service Manager to take ownership of this strategically important division.

THE ROLE

This is a newly created management position focused on developing and growing the company's service business.

The successful candidate will be responsible for building a structured service operation, developing recurring maintenance revenue streams and leading the ongoing expansion of the engineering team.

Managing an existing team of service technicians and apprentices, you will work closely with senior management and the sales team to identify opportunities, improve service delivery and implement best-in-class maintenance programmes.

Key responsibilities include:

• Managing and developing the service department
• Leading a team of service engineers, technicians and apprentices
• Growing planned preventative maintenance (PPM) and service contract offerings
• Developing service agreements and customer SLAs
• Identifying opportunities to generate recurring service revenue
• Working closely with the sales team to develop commercially viable opportunities
• Implementing service procedures, KPIs and operational best practice
• Managing resource planning and service scheduling
• Supporting key customer relationships across pharmaceutical and industrial sectors
• Driving continuous improvement across service operations
• Managing departmental budgets and performance
• Supporting the recruitment and development of future service personnel

THE PERSON

We are looking to speak with candidates who have experience within service management, maintenance management, utilities management, process engineering or industrial maintenance environments.

The ideal candidate will have:

• Previous experience managing maintenance or service teams
• Strong leadership and people management skills
• Experience within pharmaceutical, manufacturing, process engineering or industrial environments
• Knowledge of pumps, valves, rotating equipment or process equipment would be advantageous
• Experience developing maintenance strategies, service agreements or PPM programmes
• Strong commercial awareness and business acumen
• Excellent customer-facing and stakeholder management skills
• Experience driving operational improvements and managing change
• Strong organisational and planning capabilities

THE PACKAGE

• Annual Bonus
• Company Vehicle
• Laptop
• Flexible Working Hours

LOCATION

Based in Cork, with the role primarily workshop and office-based and occasional customer site visits as required.

Working Hours:

37.5-hour week with core hours of 10:00am – 3:00pm and flexibility outside these hours.

WHY APPLY?

This is a rare opportunity to build and shape a service division from the ground up within an established engineering business. Rather than inheriting a mature structure, you'll have genuine influence over the future direction of the department, helping to develop service contracts, expand recurring revenue streams and grow the engineering team significantly over the coming years. It is ideally suited to an ambitious Maintenance Manager, Utilities Manager or Service Manager looking for a broader leadership and commercial challenge.