Service & Delivery Excellence Leader

Culligan Ireland; Dublin; Hybrid; EUR 110,000 - 150,000; Full time

Job summary

Culligan Ireland is seeking a Head of Service & Delivery to lead nationwide service and delivery operations from Ballymount, Co. Dublin.

You will drive service excellence, optimize productivity, and ensure safe, high-quality delivery of all field operations. You will manage a team of operational managers and field staff, partner with Sales and Customer Service, and own KPIs related to customer satisfaction and cost performance.

Qualifications

• Significant experience leading large-scale service, logistics, distribution or field operations teams.
• Proven track record of delivering operational excellence through multiple management layers.
• Strong leadership and people management capability.
• Experience managing operational KPIs, budgets and performance improvement initiatives.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving ability.
• Experience leading change and continuous improvement programmes.
• Demonstrated commitment to customer service excellence.
• Strong knowledge of Health & Safety and operational compliance requirements.

Responsibilities

• Lead nationwide Service and Delivery teams to achieve operational and commercial objectives.
• Drive service excellence, productivity, efficiency and profitability.
• Ensure effective planning and deployment of operational resources.
• Champion a customer-first culture across all operational functions.
• Act as the senior escalation point for significant customer issues.
• Partner with Customer Service teams to improve service delivery and retention.
• Own key operational KPIs including customer satisfaction, productivity, service levels, safety and cost performance.
• Analyze performance trends and implement improvement initiatives.
• Lead operational transformation, standardization and process improvement programmes.
• Lead, develop and inspire a high-performing management team.
• Foster a culture of accountability, collaboration and continuous improvement.
• Support talent development, succession planning and employee engagement.
• Ensure compliance with all legislative, regulatory and company requirements.
• Promote a strong Health & Safety culture across field operations.
• Manage operational risk and audit readiness.
• Work closely with Sales, Customer Service, Supply Chain, Finance and Technical teams to deliver a seamless customer experience.

Skills

Leadership

Stakeholder management

Analytical thinking

Change management

Job description

Culligan Ireland is seeking a Head of Service & Delivery to lead nationwide service and delivery operations from Ballymount, Co. Dublin.

You will drive service excellence, optimize productivity, and ensure safe, high-quality delivery of all field operations. You will manage a team of operational managers and field staff, partner with Sales and Customer Service, and own KPIs related to customer satisfaction and cost performance.