Field Operations Lead — Scheduling & Service Delivery

culliganalabama; Galway; Hybrid; EUR 36,000 - 44,000; Full time

Benefits offered by this job

Annual leave 23 days

Company pension

Perks at Work discounts

24/7 EAP

Volunteering day

Mental health support

Career progression

Job summary

Culligan Home in Claregalway, Co. Galway is seeking an Operations Coordinator to oversee field engineers and schedules, ensuring timely service delivery and high customer satisfaction.

You will coordinate between Field Service, Customer Service, and Sales, enforce SOPs, and report on SLA performance, installation timelines, and resources.

This full-time role offers a structured workweek, training opportunities, and a pension scheme in a growing residential water treatment business.

Qualifications

• Experience in field service coordination or operations within a technical services environment.
• Experience leading or supervising a team, ideally in utilities, water treatment, or HVAC services.
• Strong organizational and problem-solving skills.
• Proficient in scheduling software, CRM systems, and MS Office tools.
• Customer-focused with excellent communication skills.
• Ability to thrive in a fast-paced, high-volume operational environment.
• Monday–Friday working pattern

Responsibilities

• Lead, coach, and support a team of 10-15 field engineers across service and installation functions.
• Develop and manage daily, weekly, and monthly engineer schedules to meet customer demand and SLA commitments.
• Ensure effective allocation of work based on geography, skills, and customer priority.
• Monitor field team attendance, performance, and productivity.
• Act as the central point of contact between the field team and internal departments (Customer Service, Sales, Technical).
• Track and elevate service issues or delays to ensure resolution and customer satisfaction.
• Ensure that field engineers have the necessary materials, tools, and documentation for each job.
• Monitor and report on SLA compliance, installation timelines, and service call resolution.
• Implement and enforce standard operating procedures (SOPs) to ensure consistency in service delivery.
• Assist with quality audits and provide coaching or feedback to improve performance.
• Coordinate with the Training & Quality function to onboard new engineers and support upskilling initiatives.
• Attend operational meetings and provide updates on field activity, challenges, and resource needs.

Skills

Team leadership

Scheduling

Customer service coordination

SLA management

Problem solving

Tools

CRM systems

MS Office

Scheduling software

Job description

Culligan Home in Claregalway, Co. Galway is seeking an Operations Coordinator to oversee field engineers and schedules, ensuring timely service delivery and high customer satisfaction.

You will coordinate between Field Service, Customer Service, and Sales, enforce SOPs, and report on SLA performance, installation timelines, and resources.

This full-time role offers a structured workweek, training opportunities, and a pension scheme in a growing residential water treatment business.