Field Services Engineer

Mason Technology Ltd.; Dublin; On-site; EUR 42,000 - 64,000; Full time

Job summary

Mason Technology is seeking a Field Service Engineer – Chromatography/Mass Spectrometry to join the Shimadzu Service Team on a full-time permanent basis. You will be responsible for installing, commissioning and servicing Shimadzu instruments across customer sites nationwide.

The role requires strong technical knowledge of chromatography and mass spectrometry, plus excellent communication skills and a full clean driving licence. North Leinster based with countrywide travel.

Qualifications

• A recognised course completed in electrical/instrumentation/mechanical engineering.
• Experience servicing chromatography, mass spectrophotometry and atomic absorption.
• Full clean driving licence required.
• Experience with ISO/INAB quality systems.
• Experience with regulatory systems (FDA, EUP, UKP, JP, HPRA).

Responsibilities

• Install and commission Shimadzu equipment at customer sites nationwide.
• Troubleshoot and assist customers with onsite issues over the phone.
• Undertake preventative maintenance visits as scheduled by the Service Coordinators.
• Maintain communications with customers to ensure resolution and proper follow-up.
• Follow EH&S regulatory requirements and quality standards.
• Provide training to end users when required.
• Keep calibration certificates and service reports up to date.

Skills

Strong communication

Teamwork

IT proficiency

Organisational skills

Problem solving

Self-motivation

Education

Bachelor's degree in Electrical/Instrumentation/Mechanical Engineering

Tools

Shimadzu instruments

Calibration certificates

Regulatory systems familiarity

Job description

Mason Technology is a wholly owned Irish company established in 1780, the principal activities are the distribution and supply of analytical, laboratory and weighing instruments and offers a comprehensive after sales service. Mason Technology has grown to become one of Ireland’s leading suppliers of Laboratory and Industrial equipment with global partnerships with leading manufacturers.

Contract: Permanent

The Role

Mason Technology is seeking to recruit a Field Service Engineer – Chromatography/Mass Spec on a full-time permanent contract. This role will involve working as part of the Shimadzu Service Team with overall responsibility for the installation, commissioning, follow up support and servicing of Shimadzu Equipment.

The position is North Leinster based with a requirement to travel countrywide when necessary.

The successful candidate must have strong technical knowledge of Chromatography & Mass Spectrophotometry instrumentation and excellent communication skills.

Key Duties and Responsibilities

• Perform installations and commissioning of Shimadzu Equipment at customer sites nationwide.
• Ability to trouble shoot and assist customers with onsite issues over the phone.
• Undertake preventative maintenance visits as scheduled by the Service Coordinators.
• Maintain communications with customers to ensure resolution and proper follow-up.
• Follow Environmental Health and Safety regulatory requirements and maintain the company’s standards in quality and service.
• Provide training to end users when required.
• Keeping up to date on administrative responsibilities such as completing service reports and calibration certificates in a timely manner.

Qualifications, Knowledge and Skills Required

• A recognised course completed in electrical/instrumentation/mechanical engineering.
• Previous experience in a similar technical role is essential.
• Previous experience of servicing Liquid and Gas Chromatography, Mass Spectrophotometry and Atomic Absorption is required.
• A good knowledge of related industry products and tools.
• Experience of working within Quality systems such as ISO, INAB etc
• Experience of working within Regulatory systems such as FDA, EUP, UKP, JP, HPRA etc.
• Full clean driving licence is essential.

What’s Important to Us

• The successful candidate must be willing to work as part of team and of one’s own initiative while liaising with the Team Manager and Coordinators when necessary.
• Proactive and self-motivated.
• An individual with strong communication and interpersonal skills.
• Strong IT skills, with proficiency in Microsoft Office.
• Excellent attention to detail.
• Strong organisational skills and the ability to multi-task.
• Highly motivated, confident, resilient, and positive attitude.