Service Advisor - Joe Duffy Kia

Joe Duffy Group; Dublin; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Programme

Industry Leading Training and Progression Plans

Life Cover

Social Club

Bike to Work

20 days annual leave

PRSA

Job summary

A leading motor retail group in Dublin is seeking an experienced Service Advisor to act as the main contact for Kia customers needing vehicle servicing. The ideal candidate will possess a full driving licence and have excellent customer service and communication skills. Responsibilities include managing service enquiries, diagnosing vehicle issues, and ensuring customer satisfaction. The role offers various employee benefits, including industry-leading training, annual leave, and additional support programs.

Qualifications

• Experience as a Service Advisor in the motor industry is essential.
• A full and clean Irish or EU driving licence is required.
• Ability to 'up sell' additional work/accessories.

Responsibilities

• Serve as a focal point for Kia customers needing repairs.
• Manage service enquiries and diagnose vehicle issues.
• Ensure customer understanding and authorisation of repairs.
• Maintain product knowledge of the full Kia range.
• Adhere to safety practices and dealership standards.

Skills

Excellent customer service

Organisational skills

Good communication skills

Ability to manage enquiries

Technical data comprehension

Job description

A full and clean Irish or EU driving licence and eligibility to work in the EU are absolutely essential requirements for this role. Experience as a Service Advisor in the motor industry is essential.

Requirements:

• To be the focal and experienced point of contact for Kia customers requiring servicing or repair to their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage all service telephone and walk-in enquiries on behalf of the dealership.
• Qualify service needs and diagnose vehicle running problems where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full Kia range.
• Maintain relevant systems ensuring accuracy at all times.

Likely to be/have:

• Impeccable appearance and well presented to work in a corporate environment.
• Good oral & written communication skills
• Excellent organisational skills
• Able to record accurately all relevant details
• Ability to 'up sell' additional work / accessories
• An ability to absorb and understand technical data and explain it to our customers as required
• A full, clean driving licence is an essential requirement for this role

We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits including:

• Employee Assistance Programme
• Industry Leading Training and Progression Plans
• Life Cover
• Social Club
• Bike to Work
• 20 days annual leave
• PRSA

If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group apply online today!

Note:A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role

Third Party Or Agency Assistance is Not Required - Thank You

Joe Duffy Group is an equal opportunities employer