Service Advisor-BYD Wexford

BYD Wexford; Enniscorthy; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Company Pension post-probation

Branded BYD training

Progression opportunities

Excellent work/life balance

20 days annual leave + bank holidays

Achievable bonus scheme

Job summary

BYD Wexford is seeking a motivated Service Advisor to deliver exceptional customer service throughout the service and repair process. You will handle bookings, record requirements, and liaise with technicians to ensure high standards are met.

The role emphasises strong communication, organisation, and a genuine interest in cars. A full driving licence is an advantage, and a supportive Aftersales team offers training and progression opportunities.

Qualifications

• Experience in customer service or retail is beneficial.
• Interest in cars and the motor industry is important.
• Full driving licence is an advantage.

Responsibilities

• Book customers' vehicles into the service department and record requirements.
• Provide excellent customer service and build confidence throughout the service experience.
• Greet customers professionally with courtesy and efficiency at all times.
• Record and update customer and vehicle information on the dealer system.
• Prepare job cards with clear details of the work requested.
• Liaise with technicians to ensure work meets required standards.
• Inform customers of progress and any additional work; obtain approval.
• Prepare accurate estimates and invoices for customers.
• Ensure all work is documented and charged correctly.
• Perform vehicle health checks and discuss service recommendations.
• Handle customer queries and complaints professionally.
• Maintain regular communication with customers on vehicle status.
• Ensure vehicles are ready for collection at the agreed time.
• Follow up with customers after servicing where required.
• Collaborate with Aftersales Manager and workshop team to keep the department efficient.
• Assist with additional duties as required by Aftersales Manager.

Skills

Customer service

Time management

Teamwork

Learner mindset

Communication

Attention to detail

Driving licence

Interest in cars

Self-motivation

Professionalism

Job description

Job Title: Service Advisor

Location:

BYD Wexford

Salary:

Competitive package

Benefits:

Company Pension post-probation

Here at BYD Wexford, we have a great opportunity for an enthusiastic and motivated individual looking to kick‑start or develop their career in the motor industry.

This position is ideal for someone who has a genuine interest in cars and enjoys working with customers. As a Service Advisor, you will be responsible for providing an excellent customer experience throughout the service and repair process, from booking vehicles in through to completion.

The Successful Candidate

• Ability to work in a fast‑paced environment.
• Excellent organisational and time‑management skills.
• Ability to work effectively as part of a team and independently when required.
• Willingness to learn and develop within the motor industry.
• Previous customer service experience.
• Full driving licence is an advantage.
• Passion and interest in cars.
• Highly organised and detail‑oriented.
• Excellent communication and teamwork skills.
• Self‑motivated and able to use initiative.
• Professional and approachable manner.

Key Tasks - Service Advisor

• Booking customers' vehicles into the service department and accurately recording customer requirements.
• Providing exceptional customer service and creating customer confidence throughout the service experience.
• Greeting customers professionally and ensuring a high standard of courtesy and efficiency at all times.
• Accurately recording and updating customer and vehicle information on the dealership system.
• Preparing job cards with clear and accurate details of the work requested.
• Liaising with technicians to ensure all requested work is completed to the required standard.
• Keeping customers informed of the progress of their vehicle throughout the day.
• Contacting customers to discuss any additional work identified and obtaining the necessary authorisation.
• Preparing accurate estimates and invoices for customers.
• Ensuring all work carried out is correctly documented and charged.
• Carrying out vehicle health check and service recommendations with customers.
• Handling customer queries and complaints professionally and efficiently.
• Maintaining regular communication with customers and providing updates on the status of their vehicle.
• Ensuring vehicles are ready for collection at the agreed time and that customers are fully informed of any work completed.
• Following up with customers after servicing and repairs where required.
• Working closely with the Aftersales Manager and workshop team to ensure the department operates efficiently.
• Assisting with any additional duties required by the Aftersales Manager.

What You Will Get In Return

• Competitive salary.
• Achievable bonus scheme.
• Excellent work/life balance.
• Progression opportunities.
• Branded BYD training.
• Positive and supportive working culture.
• 20 days annual leave + bank holidays.