Senior Vendor Performance Leader — SMB Sales

OpenAI; Dublin; On-site; EUR 120,000 - 170,000; Full time

Job summary

OpenAI, a leading AI research and deployment company, is seeking a Senior Vendor Manager for SMB Sales to own performance across outsourced vendor networks. You will drive large-scale sales execution through partners, manage regional and site-level outcomes, and ensure governance, forecasting, and operational rigor across multiple motions.

You will work with leadership, operations, enablement, and program management to surface issues early, implement corrective actions, and improve overall

Qualifications

• Have 8+ years of experience in vendor management, sales operations, scaled sales execution, vendor leadership, or commercial operations.
• Direct experience managing outsourced sales or revenue-generating vendor operations.
• Experience in software, SaaS, cloud, or other high-velocity commercial environments.
• Strong experience with Tier 1 vendor partners.
• Proven ownership of sales performance across multiple teams, sites, regions, or vendors.
• Strong understanding of sales funnel metrics, forecasting, conversion, productivity, quality, and governance.
• Experience building and running WBRs, QBRs, scorecards, and corrective action plans.
• Executive presence and ability to influence senior stakeholders.

Responsibilities

• Own regional and site-level performance across revenue, pipeline, conversion, productivity, quality, and other sales metrics.
• Inspect funnel health and diagnose performance gaps due to quality, execution, routing, enablement, staffing, or process issues.
• Surface underperformance early and drive corrective action with vendor leadership.
• Build corrective action plans with measurable outcomes and follow-through.
• Lead Weekly, Monthly, and Quarterly Business Reviews with vendor partners to drive decisions.
• Create and maintain scorecards for performance, quality, health, and risk visibility.
• Hold vendor leadership to accountability for frontline management, coaching, staffing, and execution.
• Adopt global playbooks and QA frameworks regionally, using quality trends and analyses to identify improvements.
• Identify recurring issues and partner cross-functionally to solve systemic problems while preserving customer experience.
• Own forecast quality, pipeline discipline, and risk inspection across regions; stress-test vendor forecasts.
• Translate signals into clear narratives and leadership recommendations.
• Monitor new-hire ramp, certifications, productivity curves, and vendor readiness before launching changes.
• Collaborate with Enablement, Revenue Ops, and Program Management to close readiness gaps and manage capacity.
• Help redefine vendor operations for AI-native sales with automation and scalable systems to boost productivity and visibility.

Skills

Vendor management

Sales operations

Scaled sales execution

Vendor leadership

Commercial operations

Job description

OpenAI, a leading AI research and deployment company, is seeking a Senior Vendor Manager for SMB Sales to own performance across outsourced vendor networks. You will drive large-scale sales execution through partners, manage regional and site-level outcomes, and ensure governance, forecasting, and operational rigor across multiple motions.

You will work with leadership, operations, enablement, and program management to surface issues early, implement corrective actions, and improve overall