Senior Vendor Ops & Customer Support Leader
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Job summary
Airbnb in Dublin is seeking a Senior Manager, Vendor Operations & Customer Support to lead a network of outsourced partners delivering world-class guest and host support across a complex European region. You will own the operations outcome, build scalable processes, negotiate SLAs, and drive performance across multiple BPO providers while partnering with cross-functional teams.
The role requires strategic leadership, deep experience in contact-center operations, and a track record of delivering
Job description
Airbnb in Dublin is seeking a Senior Manager, Vendor Operations & Customer Support to lead a network of outsourced partners delivering world-class guest and host support across a complex European region. You will own the operations outcome, build scalable processes, negotiate SLAs, and drive performance across multiple BPO providers while partnering with cross-functional teams.
The role requires strategic leadership, deep experience in contact-center operations, and a track record of delivering
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