Senior Manager, Vendor Operations & Customer Support - Careers at Airbnb

EducationPals; Dublin; On-site; EUR 140,000 - 190,000; Full time

Job summary

Airbnb in Dublin is seeking a Senior Manager, Vendor Operations & Customer Support to lead a network of outsourced partners delivering world-class guest and host support across a complex European region. You will own the operations outcome, build scalable processes, negotiate SLAs, and drive performance across multiple BPO providers while partnering with cross-functional teams.

The role requires strategic leadership, deep experience in contact-center operations, and a track record of delivering

Job description

# Senior Manager, Vendor Operations & Customer Support - Careers at AirbnbAirbnbSeniorDublin, IEGreenhouseOffices: Dublin, Ireland Airbnb, Inc. can hire employees in states where we have registered entities. Currently, employees cannot be located/live in: Alaska, Mississippi, and North Dakota. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. [...] We're looking for a senior operations leader to own that outcome. You'll lead a network of outsourced BPO partners delivering customer support across one of Airbnb's most complex regions, aApply on employer site