Senior UX Lead: End-to-End Citizen Journeys & Cohesion

E-Frontiers; Dublin; On-site; EUR 75,000 - 110,000; Full time

Job summary

E-Frontiers is seeking an experienced Senior UX Designer / UX Lead to support a major programme focused on improving the citizen experience across government digital services. This is a senior, hands-on UX role with responsibility for looking across multiple digital products and services and ensuring they work together as a connected, intuitive end-to-end user journey.

The role will focus on end-to-end journeys, experience cohesion, user research and continuous UX improvement, collaborating with

Qualifications

• Strong experience as a Senior UX Designer, UX Lead or similar.
• Proven experience designing and improving complex end-to-end digital journeys.
• Experience with journey mapping, service design and experience mapping.
• Strong understanding of user-centred design and UX best practice.
• Experience conducting or developing approaches to user research, usability testing and validation.
• Ability to review existing digital products and provide practical, evidence-based UX recommendations.
• Experience working across multiple products, platforms or multidisciplinary teams.
• Strong stakeholder management and communication skills.
• Ability to influence product and programme decisions from a UX perspective.
• Experience working with design systems and reusable UX patterns.

Responsibilities

• Develop and maintain a holistic view of end-to-end user journeys across multiple digital products and services.
• Create and maintain an Experience Inventory in Figma.
• Produce detailed citizen journey maps and identify pain points, handover issues and opportunities to improve service continuity.
• Conduct UX assessments and design assurance reviews across digital products.
• Identify inconsistencies between products and recommend improvements to create a more cohesive experience.
• Develop practical approaches to user testing and validation.
• Use UX research, analytics and user feedback to inform design decisions.
• Establish repeatable UX review processes and support continuous improvement.
• Work across multiple teams and programmes to promote consistent UX principles, patterns and design standards.
• Provide prioritised UX recommendations and contribute to an ongoing UX improvement roadmap.
• Support product teams in implementing and validating UX improvements.

Skills

Senior UX Designer

End-to-end journeys

Journey mapping

Service design

User-centred design

User research

Usability testing

Stakeholder management

Design systems

Public sector experience

Job description

E-Frontiers is seeking an experienced Senior UX Designer / UX Lead to support a major programme focused on improving the citizen experience across government digital services. This is a senior, hands-on UX role with responsibility for looking across multiple digital products and services and ensuring they work together as a connected, intuitive end-to-end user journey.

The role will focus on end-to-end journeys, experience cohesion, user research and continuous UX improvement, collaborating with