Senior TPA Relationship & Operations Manager

Marks Sattin; Dublin; On-site; EUR 120,000 - 180,000; Full time

Job summary

Marks Sattin is assisting an investment management company in Dublin 2 to recruit a Third Party Relationship Manager. The role focuses on coordinating end-to-end operations of investment products supported by TPAs and maintaining accountability across departments and external administrators.

The ideal candidate brings fund administration knowledge, strong relationship management, and a structured governance approach to drive process improvements and better service delivery.

Qualifications

• Deep understanding of end-to-end operational processes, especially those involving third-party administrators (TPAs).
• Ability to lead cross-functional operational trade-offs with a focus on governance.

Responsibilities

• Handle relationships with strategic partners, ensuring SLA and benchmark adherence and driving continuous improvement.
• Partner closely with Product, Operations, and Technology teams across regions to enhance service provider performance.
• Coordinate change management across internal and external partners to support system and process evolution.
• Translate business requirements into scalable operational solutions, helping drive efficiency across the global model.
• Support quality management and drive alignment on metrics and deliverables across cross‑functional teams.
• Identify operational risks, design improved workflows, and champion governance enhancements.
• Resolve critical issues by partnering with subject‑matter experts internally and within TPAs.

Skills

Operational Knowledge

Relationship Management

Problem Solving

Performance Monitoring

Job description

Marks Sattin is assisting an investment management company in Dublin 2 to recruit a Third Party Relationship Manager. The role focuses on coordinating end-to-end operations of investment products supported by TPAs and maintaining accountability across departments and external administrators.

The ideal candidate brings fund administration knowledge, strong relationship management, and a structured governance approach to drive process improvements and better service delivery.