Operations Manager, Fund Administration & TPA Oversight

harbourvest; Dublin; Hybrid; EUR 120,000 - 170,000; Full time

Job summary

HarbourVest is seeking a skilled operations professional to coordinate end-to-end fund product administration supported by third-party administrators (TPAs). The role demands strong governance, relationship leadership, and process improvement across internal teams and external partners.

You will drive accountability for SLAs and KPIs, manage cross-functional collaboration across regions, and translate business requirements into scalable solutions while safeguarding integrity and accuracy in fund

Qualifications

• Deep knowledge of end-to-end fund operations, including NAV oversight, fund accounting and investor servicing.
• Significant experience dealing with third-party administrators in investment management or asset servicing.
• Strong relationship-management skills with the ability to influence across senior stakeholders.
• Excellent communication, able to simplify complex issues for diverse audiences.
• Strong operational judgment and ability to navigate trade-offs.
• Highly organized and capable of managing multiple priorities in a fast-paced environment.
• Strategic mindset with hands-on execution and day-to-day governance oversight.
• Commitment to integrity, clarity, and accountability in all interactions.

Responsibilities

• Handle relationships with our strategic partners, ensuring SLA and benchmark adherence and driving continuous improvement.
• Partner closely with Product, Operations, and Technology teams across regions to enhance service provider performance.
• Coordinate change management across internal and external partners to support system and process evolution.
• Translate business requirements into scalable operational solutions, helping drive efficiency across the global model.
• Support quality management and drive alignment on metrics and deliverables across cross‑functional teams.
• Identify operational risks, design improved workflows, and champion governance enhancements.
• Resolve critical issues by partnering with subject‑matter experts internally and within TPAs.
• Uphold global best‑practice for TPA oversight and operational governance.
• Support strategic, initiatives including new product launches, platform enhancements, and governance programs.
• And other responsibilities as required.

Skills

Fund operations knowledge

Relationship management

Communication skills

Operational judgment

Organizational discipline

Strategic execution

Integrity & accountability

Education

Degree or equivalent experience

Job description

HarbourVest is seeking a skilled operations professional to coordinate end-to-end fund product administration supported by third-party administrators (TPAs). The role demands strong governance, relationship leadership, and process improvement across internal teams and external partners.

You will drive accountability for SLAs and KPIs, manage cross-functional collaboration across regions, and translate business requirements into scalable solutions while safeguarding integrity and accuracy in fund