Third Party Relationship Manager

Marks Sattin; Dublin; On-site; EUR 120,000 - 180,000; Full time

Job summary

Marks Sattin is assisting an investment management company in Dublin 2 to recruit a Third Party Relationship Manager. The role focuses on coordinating end-to-end operations of investment products supported by TPAs and maintaining accountability across departments and external administrators.

The ideal candidate brings fund administration knowledge, strong relationship management, and a structured governance approach to drive process improvements and better service delivery.

Qualifications

• Deep understanding of end-to-end operational processes, especially those involving third-party administrators (TPAs).
• Ability to lead cross-functional operational trade-offs with a focus on governance.

Responsibilities

• Handle relationships with strategic partners, ensuring SLA and benchmark adherence and driving continuous improvement.
• Partner closely with Product, Operations, and Technology teams across regions to enhance service provider performance.
• Coordinate change management across internal and external partners to support system and process evolution.
• Translate business requirements into scalable operational solutions, helping drive efficiency across the global model.
• Support quality management and drive alignment on metrics and deliverables across cross‑functional teams.
• Identify operational risks, design improved workflows, and champion governance enhancements.
• Resolve critical issues by partnering with subject‑matter experts internally and within TPAs.

Skills

Operational Knowledge

Relationship Management

Problem Solving

Performance Monitoring

Job description

Third Party Relationship Manager for an investment Management Company based in Dublin 2.

This is a fantastic opportunity to join a growing investment manager and play a significant role in coordinating the end‑to‑end operations of investment products supported by third‑party administrators (TPAs).

This role requires both operational expertise and strong relationship leadership. In this role you will ensure accountability across company departments and external administrators, resolve blocking issues, and drive improvement across processes, controls, and service delivery.

The successful candidate possesses fund‑administration knowledge, relationship‑management capabilities, and a structured approach to operational governance.

The ideal candidate is someone who has:

• Strong Operational Knowledge: A deep understanding of end-to-end operational processes, particularly those involving third-party administrators (TPAs), with the ability to assess and lead cross-functional operational trade-offs.
• Relationship Management Skills: Ability to lead and cultivate strong working relationships with third-party vendors, ensuring alignment with SLAs and KPIs while addressing any performance issues.
• Problem-Solving and Issue Management: Skilled in resolving complex operational issues, bringing up concerns when necessary, and taking proactive steps to prevent future challenges.
• Performance Monitoring and Accountability: Experience in tracking and evaluating operational performance against important measures, ensuring that both internal teams and TPAs meet or exceed established benchmarks

What you will do:

• Handle relationships with our strategic partners, ensuring SLA and benchmark adherence and driving continuous improvement.
• Partner closely with Product, Operations, and Technology teams across regions to enhance service provider performance.
• Coordinate change management across internal and external partners to support system and process evolution.
• Translate business requirements into scalable operational solutions, helping drive efficiency across the global model.
• Support quality management and drive alignment on metrics and deliverables across cross‑functional teams.
• Identify operational risks, design improved workflows, and champion governance enhancements.
• Resolve critical issues by partnering with subject‑matter experts internally and within TPAs.

What you bring:

• Significant experience working in investment management or investment administrators - 8-10 years
• Comprehensive knowledge of fund operations, including NAV oversight, fund accounting, and investor servicing.
• Significant experience dealing with third‑party administrators within investment management, alternatives, or asset servicing.
• Robust relationship‑management skills, paired with a capacity to influence and collaborate across senior collaborators internally and externally.
• Outstanding communication skills, ability to synthesize complex issues and conveying them clearly to diverse audiences.
• Strong operational judgment, including skill in navigating operational trade‑offs and making informed recommendations.
• Highly organized, diligent work style, capable of handling multiple priorities in a fast‑paced environment.
• Strategic approach with hands‑on execution, capable of driving both big‑picture improvements and day‑to‑day oversight.
• Commitment to integrity, clarity, and accountability in all interactions.