Senior Technical Specialist - HR Change - Irish Life

Canada Life and Irish Life; Dublin; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Bonuses

Learning & Development

Pension plan

Wellbeing initiatives

Job summary

Irish Life Group Services Limited in Dublin seeks a Senior Technical Specialist – HR Change to coordinate HR projects and deliver practical SME input on SuccessFactors. Under a Programme Manager, you will translate business needs into system solutions and support HR stakeholders, IT and partners to drive People Strategy initiatives.

This role blends project coordination with hands-on HRIS expertise, offering hybrid work from city centre offices, competitive salary and bonuses, and strong

Qualifications

• Experience supporting HR systems implementation or change projects.
• Experience gathering requirements and documenting processes.
• Knowledge of HR systems like SuccessFactors essential.
• Strong planning, analytical and stakeholder management skills.
• Experience in Recruitment, Onboarding, or Performance management is a plus.

Responsibilities

• Support delivery of HR projects and initiatives with timely deliverables.
• Act as SME on SuccessFactors and related HR systems.
• Translate business needs into clear requirements with IT/partners.
• Maintain project plans, track progress, highlight risks.
• Coordinate testing, issue resolution, data readiness, and transition.
• Support new functionality through stakeholder engagement and training.
• Develop relationships with stakeholders and ensure engagement.
• Provide technical support to HR function and HRIS Europe.
• Perform other duties as assigned.

Skills

HR systems implementation

Change management

Requirements gathering

Stakeholder collaboration

HR data analysis

Education

HR qualification

Tools

SuccessFactors

HRIS

Job description

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Senior Technical Specialist - HR Change - Irish Life

Location: Dublin, IE

Company: Irish Life Group Services Limited

• Full TimeFixed Term Contractposition
• Hybrid role based in our City Centre offices

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.

We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and constantly find better ways to innovate and improve. Our customers are at the heart of everything we do, and we are dedicated to understanding their needs and exceeding their expectations. We believe that as a team we work best together, in a supportive, collaborative environment where every idea and contribution is valued.

Role Overview

The Senior Technical Specialist – HR Change will support the delivery of HR projects and initiatives, combining project coordination and delivery support with practical technical expertise in SuccessFactors and related HR systems. Working under the direction of a Programme Manager, the role will coordinate project activities, complete agreed deliverables and contribute technical subject matter expertise, working with HR colleagues, IT and implementation partners to translate business requirements into effective system and process solutions. Initial assignments may include supporting the implementation of skills capability within SuccessFactors. Responsibilities will combine project coordination and delivery support with technical SME input.

• 1. Support the delivery of HR projects and initiatives, taking responsibility for completing agreed project deliverables to agreed timelines and quality standards, under the direction of a Programme Manager.
• 2. Act as a technical subject matter expert on SuccessFactors and related HR systems, contributing to requirements gathering, solution design and the assessment of proposed system and process changes, and working with IT and implementation partners on configuration requirements.
• 3. Work with HR stakeholders, IT and implementation partners to translate business needs into clear requirements and support the delivery of effective system and process solutions that improve the colleague and People Leader experience and support delivery to People Strategy initiatives.
• 4. Maintain project plans and trackers, coordinate meetings and follow up on actions, collate progress updates, and highlight risks, issues and dependencies to the Programme Manager.
• 5. Coordinate and undertake testing, support issue resolution, and contribute to data readiness, implementation and transition into ongoing support.
• 6. Support the introduction of new functionality and ways of working through stakeholder engagement, process documentation, training and user adoption activities.
• 7. Develop and maintain excellent relationships with key stakeholders and ensure relevant stakeholders are engaged and involved as necessary, as initiatives are planned and delivered.
• 8. Provide technical support and knowledge sharing to the wider HR function and HRIS Europe, including contingency cover for the Senior Technical Specialists in HRIS Europe where required.
• 9. Any other duties as assigned by your manager.

What you will need to be successful in the role

• Experience supporting HR systems implementation or change projects, including coordinating activities, tracking actions and completing assigned project tasks.
• Experience gathering requirements, documenting processes, undertaking testing and supporting the implementation of system changes.
• Strong practical knowledge of SuccessFactors or comparable HR systems is essential, with the ability to apply technical expertise to business requirements and process improvements.
• Strong planning, analytical and problem-solving skills, with the ability to manage competing priorities and work effectively with business and technical stakeholders.
• Experience in Recruitment, Onboarding, Performance & Goals Management or skills-related functionality would be an advantage.
• HR qualification and knowledge of HR processes is desirable but not essential.

About us

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact [e-mail] and we will be delighted to ensure you are fully supported to be your best.

ILGLsupports Equal Opportunity and is regulated by the Central Bank of Ireland.