Senior Technical Account Manager

PayPal; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

PayPal is seeking a Technical Account Manager in Dublin, Ireland, to advance the technical relationship with customers by providing proactive engagement, revenue protection, and advocacy for their needs.

The successful candidate will manage technical aspects of customer accounts, support integration of payment APIs, and solve technical issues effectively. A Bachelor's degree and at least 5 years of relevant experience is required, along with a strong understanding of web technologies.

Qualifications

• 5+ years relevant experience in technical roles.
• Ability to learn programming languages and web technologies.
• Experience with monitoring and troubleshooting tools.

Responsibilities

• Manage technical relationships with customers.
• Diagnose API and payment flow issues.
• Consult with merchants on integration best practices.

Skills

Problem-solving skills

Technical mindset

Customer advocacy

Relationship building

Web technologies knowledge

Education

Bachelor’s degree or equivalent

Tools

Splunk

Datadog

Job description

Job Summary

What you need to know about the role: As a Technical Account Manager, you own advancing the technical relationship with your customers by providing proactive health engagement, revenue protection, and always advocating for their needs.

Essential Responsibilities

• Manage and close deals from a technical and operational requirements perspective
• Partner with Enterprise merchants through discovery and consulting sessions
• Implement product demos and proof of concepts
• Diagram systems connections and flow of data
• Advocate for customer needs to overcome adoption blockers
• Installation and configuration of payment APIs and commerce products
• Communicate major technical issues to merchants
• Consult with merchants and internal teams on integration best practices

Minimum Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience

Preferred Qualifications

• Experience in global technical account management or similar roles
• Strong relationship building with stakeholders across multiple business levels
• Collaborative experience with Site Reliability Engineering, Product, and Engineering teams
• Knowledge of web technologies and ability to learn new programming languages (JavaScript, PHP, Java, REST, GraphQL, SQL, etc.)
• Experience with monitoring and troubleshooting tools such as Splunk, Datadog, etc.
• Ability to work independently and on‑call support for out‑of‑business‑hours escalations

Your Day‑to‑Day

• Diagnose issues with APIs, SDKs, payment flows, and latency; communicate findings to merchants and internal stakeholders
• Consult with merchants and internal teams on customer experience improvements and best practices
• Build strong relationships to help merchants be successful now and into the future
• Learn new skills, technologies, and tools to grow personally and professionally

What Do You Need to Bring?

• Curiosity and problem‑solving skills to root cause issues
• Customer champion attitude with empathy and advocacy
• Technical mindset with proven track record of adopting new technologies
• Confidence as a communicator with executives and technical teams
• Working knowledge of web technologies; willingness to learn new languages and services
• Experience with monitoring and troubleshooting tools
• Self‑motivation, organization, and ability to work independently
• Readiness to be on‑call for post‑business‑hours escalations while maintaining work‑life balance

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].