Senior Tech Support Engineer – Sovereign Cloud & SIEM

Sumologic; Ireland; Remote; EUR 60,000 - 80,000; Full time

Job summary

Sumologic is looking for a Senior Technical Support Engineer to join our global support team in Ireland. This role requires expert-level problem-solving for complex technical issues while ensuring exceptional customer experiences.

The ideal candidate will have 5–8+ years in technical support with advanced troubleshooting skills in distributed systems and cloud environments. Strong communication abilities and experience supporting EMEA markets are essential.

Join us to help customers realize the full potential of our platform and minimize downtime.

Qualifications

• Experience in a SaaS environment is essential.
• Strong troubleshooting across distributed systems required.
• High-severity incident management experience is essential.

Responsibilities

• Own and resolve complex technical issues.
• Drive cross-functional alignment for high-severity issues.
• Support customers across EMEA time zones.

Skills

Technical support experience

Troubleshooting skills

Analytical skills

Communication skills

Networking fundamentals

Cloud environments

Scripting (Python, Bash)

Education

5–8+ years in technical support or related roles

Tools

AWS

Kubernetes

Docker

SIEM platforms

Job description

Sumologic is looking for a Senior Technical Support Engineer to join our global support team in Ireland. This role requires expert-level problem-solving for complex technical issues while ensuring exceptional customer experiences.

The ideal candidate will have 5–8+ years in technical support with advanced troubleshooting skills in distributed systems and cloud environments. Strong communication abilities and experience supporting EMEA markets are essential.

Join us to help customers realize the full potential of our platform and minimize downtime.